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This is a discussion on My website is down and I can't access the control panel. in the Shared & Semi-Dedicated forum
FTP is working, control panel is working. How do I contact the support crew? H. ...

  1. 09-05-2005, 01:40 AM #1
    hakolhagavri
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    My website is down and I can't access the control panel.

    FTP is working, control panel is working. How do I contact the support crew?

    H.
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  2. 09-05-2005, 01:42 AM #2
    hakolhagavri
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    Clarification:

    I can access the control panel but not the client interface that enables me to open tickets.
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  3. 09-05-2005, 01:56 AM #3
    mattsiegman
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    goto jaguarpc.com and login from there....
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  4. 09-05-2005, 01:59 AM #4
    hakolhagavri
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    That doesn't work either.
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  5. 09-05-2005, 02:31 AM #5
    Vin DSL
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    Hrm...

    You're on the same server as I am, Neutron, and using the same software, PHP-Nuke -- and my site is working, so I don't know what they can do anyway.

    The error message you're getting means your MySQL connection isn't working.

    Have you changed something recently?
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  6. 09-05-2005, 02:35 AM #6
    Vin DSL
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    I wonder why your reverse DNS is set, and mine isn't?
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  7. 09-05-2005, 02:49 AM #7
    Vin DSL
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    Looks like you just got setup here, maybe even today...

    Did you create a MySQL database and import your data, yada, yada, yada?
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  8. 09-05-2005, 02:56 AM #8
    hakolhagavri
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    I messed around with it a little, yes. And the problem is I know nothing at all about working with databases, php etc. So I must have ruined something.

    Still, why should I not be able to access the client interface? That I don't get.
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  9. 09-05-2005, 08:44 AM #9
    Eric
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    Please send an email to sales@jaguarpc.com or PM me with the last 4 digits of your credit card and your client login details will be forwarded to you.
    Eric E. [eric@jaguarpc.com]
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    JaguarPC.com * DedicatedSpace.com
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  10. 09-05-2005, 09:00 AM #10
    hakolhagavri
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    It seems to be solved now. Thanks!
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  11. 09-05-2005, 11:24 AM #11
    Vin DSL
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    Hrm...

    You still have database problems. Or, did you give up on PHP-Nuke?
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  12. 09-05-2005, 08:07 PM #12
    hakolhagavri
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    Yes, I am, and no, I haven't.

    I'm thinking maybe I'll just pony up 15$ and get the website backup restored. How does that work, though? I'm assuming they do backups every day and then store them for a while? So they can make it go back to the way it was - say - four days ago? Am I right?
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  13. 09-06-2005, 12:41 AM #13
    Vin DSL
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    Not sure, bro. That's a question for the admins. Maybe Eric will pop back in here...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  14. 09-06-2005, 09:00 AM #14
    Gwaihir
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    Or put in a ticket for that. Prolly best. Wouldn't wait too long with that, as I doubt they rotate through many days. (I.e. a four day old backup can be overwritten any time now if not already.)
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  15. 09-06-2005, 01:22 PM #15
    JPC-Greg
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    thread moved to support
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