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This is a discussion on Client unable to get outlook configured properly in the Shared & Semi-Dedicated forum
I have a client who is unable to get outlook working properly. I walked him thru configuring outlook and basically mirrored my same settings on ...

  1. 09-09-2005, 09:40 PM #1
    Jeff Rambo
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    Client unable to get outlook configured properly

    I have a client who is unable to get outlook working properly. I walked him thru configuring outlook and basically mirrored my same settings on working insances with no luck.

    When he does the 'Test account settings' option in Outlook, everything is working except for sending the test message, it fails.

    I tried changing the smtp port to 26 from 25, but no luck. Any suggestions?
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  2. 09-09-2005, 10:54 PM #2
    Smo
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    I think the smtp server should be the clients own ISPs smpt address.
    aka I use killboredom.com for incoming and smpt.kolumbus.fi for outgoing.
    www.killboredom.com
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  3. 09-10-2005, 01:17 AM #3
    Vin DSL
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    Quote Originally Posted by Smo
    I think the smtp server should be the clients own ISPs smpt address...
    Exactly!

    A lot of ISP's block outgoing mails, e.g. they will only let you SEND mail through their servers.
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  4. 09-10-2005, 01:30 AM #4
    Vin DSL
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    Er... I might also mention, a way of getting around this SMTP stuff is to use a web interface. For instance, when I'm at work, the library, or whatever, I use SquirrelMail to process mails at my web site.
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  5. 09-10-2005, 01:53 AM #5
    Vin DSL
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    I drudged this up too...
    Quote Originally Posted by masood
    Hello everyone,

    Sorry for being late to jump in here. Can you guys check smtps port 465, i.e. try the ssl smtp connection. Most modern email client software should be able to support it.

    For example in MS Outlook, change the outgoing port number from 25 to 465 and select the checkbox "This server requires an encrypted SSL connection (SSL)"

    It may bring the ssl cert warning since it uses generic ssl certificate.

    I hope this works for you.
    Quote Originally Posted by G.Bloke
    Ignore Vin ... better for the blood pressure.

    This behaviour is actually correct, whatever the email client. Change the SMTP/POP server to machine.nocdirect.com (change to whichever server your account is on). This is because the certificate is for machine.nocdirect.com and not your domain. If you had your own cert installed then it should work with your own domain.
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  6. 09-10-2005, 01:57 AM #6
    Vin DSL
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    Okay, I just tested Masood's suggestion about using port 465, and it worked fine. I got the obligatory cert warning, as expected. Now, I'll try the second part...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  7. 09-10-2005, 02:06 AM #7
    Vin DSL
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    Well, I'll be damned... it works!

    I tested this using my wife's eMail client (MS Outlook Express).
    1. Tools->Accounts->Mail->Account->Properties->Servers->
      Enter: Outgoing mail (SMTP): secure36.nocdirect.com (Neutron)
    2. Advanced->Server Port Numbers->
      Enter: Outgoing mail (SMTP): 465
      Check: "This server requires a secure connection (SSL)"
    Sends mail using SSL via port 465, with no cert warning!

    Heh! Learn something new every day...
    Last edited by Vin DSL; 09-10-2005 at 03:40 AM. Reason: Ignore Vin ...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  8. 09-10-2005, 03:13 AM #8
    Vin DSL
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    Quote Originally Posted by Jeff Rambo
    Any suggestions?
    Bet you're sorry you asked...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  9. 09-10-2005, 01:57 PM #9
    JonathanB
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    Quote Originally Posted by Vin DSL
    Well, I'll be damned... it works!

    I tested this using my wife's eMail client (MS Outlook Express)...

    ...Sends mail using SSL via port 465, with no cert warning!
    I've been using port 465 ever since Masood suggested it (at least a year ago?) with no problems at all.

    And I'm even using your favorite email program, Vin: Eudora.
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  10. 11-30-2005, 07:55 AM #10
    tims
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    I still get the cert warning whether I use mail.pcc-tech.com, saturn.nocdirect.com or secure65.nocdirect.com. It's not so much of a problem for me, but some of my clients do not like seeing a warning message when they send an email.
    Tim Sanders
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  11. 11-30-2005, 10:31 AM #11
    JonathanB
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    In Eudora, I had to add that certificate to the trusted certs. After I did that, no warnings show up.

    I'm not an Outlook user, but is there any kind of certificate manager in Outlook where you (or your clients) could do that?
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  12. 11-30-2005, 10:32 AM #12
    JonathanB
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    Whoa....

    I have no idea how that happpened.

    I was using the quick reply if that helps any troubleshooting.
    Last edited by JonathanB; 11-30-2005 at 10:34 AM.
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  13. 11-30-2005, 10:53 AM #13
    tims
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    In Outlook, under tools, options, Security, there is a section on Digital ID's. Pressing the Digital ID's button brings up a lists of trusted certificates and certificate sources. The advanced button allows me to check a box next to secure e-mail. However, I cannot simply type in the name of a trusted server. It wants me to import a certificate. Where can I get the certificate to import?
    Tim Sanders
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  14. 01-04-2006, 01:25 AM #14
    whistler
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    I would also like to know where to find the certificate to install. None of the previous suggestions have removed the warning message. According to this website, it is necessary to install the cert in Internet Explorer:

    http://graphics.stanford.edu/infrast...inclients.html
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