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This is a discussion on New JAG kinda buggy... in the Shared & Semi-Dedicated forum
Found a couple of bugs in the Jag system. 1) My bank changed its credit card system from Visa to MC. I went to change ...

  1. 03-01-2006, 10:23 AM #1
    salewit
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    New JAG kinda buggy...

    Found a couple of bugs in the Jag system.

    1) My bank changed its credit card system from Visa to MC. I went to change the number, expiration and card type, but no matter how many times I made the change, it kept popping back to the old Visa. The numbers took though.

    2) I opened a SALES ticket about an account. When I got a response to the ticket, they told me to open a ticket directed to sales. Thinking I must have just slipped or something, I opened another ticket selecting SALES again. When I went back to look at this 2nd ticket, sure enough it went to tech support, not sales.

    I've got a ticket in for these bugs. Just wondering if anyone else is experiencing any problems.
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  2. 03-01-2006, 12:04 PM #2
    jbp2003
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    Regarding #2, I myself noticed that a ticket I sent to "sales" went to tech support. My questions got answered just fine, but nonetheless it didn't go where I had directed it to.

    Jeff
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  3. 03-01-2006, 02:34 PM #3
    Vin DSL
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    Heh! Same here -- but I didn't put 2+2 together until I read this thread...

    I sent a ticket to Sales, last week, and Masood answered it. I thought maybe he had changed 'departments'... or Sales had forwarded it to him.

    So, how do we 'get ahold' of Sales, I wonder?!?!?!
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  4. 03-01-2006, 05:44 PM #4
    Connie
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    I haven't done a ticket to sales in a long time. In my experience when I have mistakenly sent one to support they just forwarded the request to sales.

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  5. 03-02-2006, 08:55 AM #5
    jbp2003
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    Wink

    Quote Originally Posted by Vin DSL
    So, how do we 'get ahold' of Sales, I wonder?!?!?!
    Tell them you need a quote for 10 dedicated servers and you'll get their attention...

    Anyway, as long as they know the system isn't working properly and I wasn't being an nincompoop by sending a sales question to tech support, I suppose it matters not.

    BTW Vin, do I not occasionally see your name in the Firefox support forum too?
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