What is Going On?

[lloyd_borrett]

G'day,

Yesterday I spent a few hours without access to email on my personal domain account. Now, not only my email has gone off of the air, but everything associated with the domain name.

A check of the JaguarPC status pages showed five servers down and out.

Of course we can expect problems to occur, but there seems to be a huge increase in the frequency in recent times.

Worse still, most of it goes unreported by JaguarPC.

There is currently nothing in the news and events area about the current server problems, and I doubt there every will be. Nothing was reported about yesterdays outage, as is the norm.

Very little makes it into the news and announcements area. I see a server offline for hours. I see it come back again. Jaguar don't say anything about the event. Either they missed it (which would seem unlikely), or they simply choose not to truly report the problems they are having. It is as if they think we don't notice this.

With some twenty different hosting accounts here at JaguarPC spread across numerous JaguarPC servers, I regularly get reports from clients and the monitoring service I use, that a server is out of action for many hours. But no feedback is given by JaguarPC unless a support ticket is raised. It is as if JaguarPC want us all to raise individual tickets when problems happen. You would think it would be more efficient were they to use the forums to provide timely feedback to us all.

Many JaguarPC clients have been complaining a lot of late about random periods of slow server performance. Yet it seems JaguarPC rarely seems to repond to any of the topics and posts.

One would think it would be in JaguarPC's interest to do so. In this way they would be showing that they are aware of the issues and are being proactive about them. But instead we get silence.

Any casual browser of the forums considering whether to sign up with JaguarPC would have to have second thoughts as a result of reading such threads and getting the impression that nothing is being done. But JaguarPC remain silent.

Being silient about these problems doesn't make them go away, it just turns other potential clients away. Were JaguarPC to report better as to what problems are being looked into, they may also get help from some of the very knowledgeable clients around here.

Best Regards, Lloyd Borrett.

P.S.
I'd put in a support ticket about the current problems, but I can't because my IP has been locked out of the client area. I can put in a note via the feedback forms to sales/support, but these require me to respond to an email as verification, and my email isn't working. Catch22 lives.

[Frank Broughton]

Here is the answer Lloyd:

DoS Attack: siberia.nocdirect.com

[lloyd_borrett]

But I'm not on that server.

[Frank Broughton]

Did you see the comment about a rage of IP's being blackholed? Perhaps yours was in that rage?!

[mattsiegman]

A DoS will slow down all network traffic, not just network traffic to one server. That one server is the most affected because it has to respond to the packets; however, the network load will go up for everything.

[Vin DSL]

G'day...

Hahahaha!

Shut up!

[homoludens]

Hahahaha!

Shut up!

Community? Guru?

[AlexKall]

By that he's saying that he's a master spammer

[Vin DSL]

LoL! Guess you guys didn't see the smilie...

Don't you find it odd to start a thread with 'Good Day', then launch into a scathing reproach of JaguarPC???

Perhaps G'rant would have been more fitting...

[homoludens]

S'called sarcasm, V.

<edit>

Figured you'd spot that, it being your favoured currency and all.

[AlexKall]

LoL! Guess you guys didn't see the smilie...

Don't you find it odd to start a thread with 'Good Day', then launch into a scathing reproach of JaguarPC???

Perhaps G'rant would have been more fitting...

Not seing that as odd at all, Australians are very polite!

[Vin DSL]

Not seing that as odd at all, Australians are very polite!

Yes, oddly polite...

Look, there are certain things that I would NEVER depend on, at a discount mass webhoster. The backups are usually undependable, the mail systems are spotty, and the communication lacking. IMHO, for these things, and more, you need to depend on yourself...

Personally, I do my own backups. Never lost one bit of data in 10 years!

I use Yahoo, Lycos, and Gmail for important mail. Never lost an email either!

And, if you want to know the status of your web site[s], use a tracking service! Don't depend on these forums!

I've been using HostTracker for the last year. They monitor your site[s] from various locations around the world (to preclude localized falses), for free; and/or will even contact you via SMS, if you wanna pay... whatever!

I guess what I saying is, beating up JaguarPC in these forums isn't gonna do squat for you, expect getting a snide remark, or two, from some jackass like myself.

Ppl need to be more proactive and less reactive at places like this! That's what's gonna earn you results...

[Handyman]

Really?

I feel like Lloyd right now.
I have a VPS on katarn, which they did a restore for another VPS customer on that node yestarday, since they did that restore my mail has not been working... incoming or outgoing.

Normally when I submit a support ticked, it's answered fairly quickly and is very knowledgeable.
This ticket their replying like they have no idea how the mail system on Debian is supposed to work... its really frustrating.

The tech support should know how to deal with a mail issue since it's a standard Debian setup and they deal with Debian a lot... at least I hope I'm not the only one using Debian... though Debian is very similar to all the other Linux systems out there.

I've tried going through myself and restarting all the mail daemons (postfix, postgrey, courier, etc... etc...) that I know of... and the only thing I have received is an error message when trying to restart Postgrey.
Now I have disabled postgrey and still nothing coming through.

Very unhappy right now.

[the_ancient]

and they deal with Debian a lot... at least I hope I'm not the only one using Debian...

They do????

Jag Prefered Dist. is CentOS, all the Shared Servers and probally alot of the VPS use CentOS so..........

[Vin DSL]

Its really frustrating.

The tech support should know how to deal with a mail issue since it's a standard Debian setup and they deal with Debian a lot... at least I hope I'm not the only one using Debian... though Debian is very similar to all the other Linux systems out there...

Very unhappy right now.

A couple of thoughts...

First of all, 'frustrated' is a telling 'buzz word', to me. Whenever I here the word 'frustrated', it signifies (once again, to me) that YOU are doing something wrong. This is a general observation...

So, what could YOU be doing wrong here?!?!?! Most assuredly, it's unintentional! Otherwise, you wouldn't be 'frustrated'!

If I was going to go with VPS, I personally would pick Debian, since I cut my virtual teeth on it. I've even recommended it to ppl on JagPC -- however, those recommendations were predicated on the belief that Tech Support... um... supported Debian. Otherwise, why would they offer it, right? Maybe I assumed wrongly, as well.

Perhaps this is the rub -- never assume -- and the source of YOUR frustration -- and, theirs!

Maybe 'they' assumed that if you picked Debian as your OS of choice, you knew it backwards and forwards... Who's to say?

Anyway, it's likely that this is a case of faulty assumption[s] on both party's part. At least that's the way I read the situation...

If this is indeed the case, I would have them switch you posthaste to CentOS. As the_ancient said, that's the preferred OS here at JagPC -- the OS they use on their lowly shared servers.

Having said that, THIS is what the forums are good for -- the type of info you don't and won't get at other mass webhosters. However, ripping JagPC to pieces in these forums will do you no good -- and that's my 'beef' with Lloyd. G'day!