This payment WAS received but we were unable to match it to an invoice

[papa_face]

Hello,
This is my first post, and my second time at JaguarPC. I just registered for The Longhorn hosting package. I paid via paypal, and then got this message:
"This payment WAS received but we were unable to match it to an invoice".
I also noticed that the Sales department are on holiday. So who do I contact about this?
I cant login to the ticket system as I do not have any login details.

Any help would be appreciated.

Regards

[the_ancient]

Email sales at sales@jaguarpc.com with the paypal info and the domain you want a hosting account for.

This is a common paypal problem, but it might be tue before your account is actvated

[papa_face]

Yeah, I emailed them a while ago, they're going to setup my account.
Thanks

[Gwaihir]

If you send an e-mail to sales from the same e-mail address you entered in your registration details, then it should automatically end up in the ticket system under your account. In it, you will obviously give the Paypal ID of the payment you sent and the ID/info on the invoice/account you want it tied to.

Beyond that, there's nothing you can do but wait, at worst till somewhere end of morning / early afternoon (Texas time) on January 2, but it's certainly not unthinkable that the skeleton crew that's left will get around to it long before that (i.e. today or tomorrow).

Edit.. gosh; seems it took me a whole six minutes to write that

[papa_face]

4 hours and I am still waiting for my account to be setup....

[Vin DSL]

One thing I might mention...

If you're paying monthly -- especially with PayPal -- you should probably stay a month ahead. That way, you won't have any disruption in service if something like this happens again.

BTW, getting an account setup here is the hardest thing you will ever have to do at JagPC. The rest is a breeze, so hang in there...

[papa_face]

I just signed up.....
Ive had accounts with JaguarPC before, but I have never experienced this before.

[Vin DSL]

I just signed up.....

Yeah, I know, but that probably isn't the end of your problems with PayPal, you know?

[mainefmradio]

i just signed up for vps about the same time

[Vin DSL]

i just signed up for vps about the same time

Gives a new meaning to New Year's Resolution, i.e. propagation, yes?

[papa_face]

Yeah, I know, but that probably isn't the end of your problems with PayPal, you know?

That may be so, but I do not expect to wait 6 hours for some help. I have submitted this issue to the support department & and the sales department. The sales department got back to be within 3 hours. I am still waiting for the support department to get back to me at all.

[mainefmradio]

i know lol right i was gonne go with gate.com then i went to there forums and ran boy did i run i do alot with sams broadcaster and wasnt gonna dwell in the mess over there seeing how i just came from a mess lol cant wait to move in

[Vin DSL]

That may be so, but I do not expect to wait 6 hours for some help. I have submitted this issue to the support department & and the sales department. The sales department got back to be within 3 hours. I am still waiting for the support department to get back to me at all.

Yep! I've heard it all before...

Sometimes getting an account here goes smoothly, but usually it's a bish! It's like what the Bible says about the door being small...

I wasn't exaggerating when I said it's the hardest thing you'll ever do here. PayPal usually complicates matters...

Like I said, hang in there! The setup process is atypical of the service you will get here later, and it's worth the hassle and wait, believe me!

[mainefmradio]

Hey Vin i was wondering what the normal setup time was on a vps just curious


Thanks Brian & Sue

[the_ancient]

That may be so, but I do not expect to wait 6 hours for some help. I have submitted this issue to the support department & and the sales department. The sales department got back to be within 3 hours. I am still waiting for the support department to get back to me at all.

I bet that is the other way around. the Support dept cant help you, they have no access to your sales records. Only the Sales dept can help you......

Plus this is a Holiday weekend, there is no host I know of that provides SALES support on holidays or weekends.....