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This is a discussion on This payment WAS received but we were unable to match it to an invoice 2 in the Shared & Semi-Dedicated forum
Hello and merry Xmas.. I just sent a payment for semi dedi and i get this error This payment WAS received but we were unable ...

  1. #1
    JPC Member
    Join Date
    Dec 2006
    Posts
    2

    Unhappy This payment WAS received but we were unable to match it to an invoice 2

    Hello and merry Xmas..
    I just sent a payment for semi dedi and i get this error

    This payment WAS received but we were unable to match it to an invoice . Payment Details
    # Paypal Trans id: ***
    # Name: *******
    # Item: ****.**-Semi-dedicated SDX 2006
    # Amount: 29.97


    I try to contact support byt 2 hours now no reply.

    Can someone tell me what can i do with this?


    Happy New Year to ALL
    Last edited by JPC-Greg; 01-01-2007 at 10:45 AM.

  2. #2
    Loyal Client the_ancient's Avatar
    Join Date
    Feb 2004
    Posts
    3,386
    Quote Originally Posted by rmxs View Post
    Hello and merry Xmas..
    I just sent a payment for semi dedi and i get this error

    This payment WAS received but we were unable to match it to an invoice . Payment Details
    # Paypal Trans id: ***
    # Name: *******
    # Item: ****.**-Semi-dedicated SDX 2006
    # Amount: 29.97


    I try to contact support byt 2 hours now no reply.

    Can someone tell me what can i do with this?


    Happy New Year to ALL
    Let me see if I can do better with round 2..

    Paypal is crap..... It is a Nice Idea, but as with anything Ebay does is it poorly implemented, as such is a programmers worst nightmare to try and code a Proper Gateway based on Paypal API's

    As Such when the Payment is Not Completed Property IPN is support to be able to send a Message to Merchant so the order can be completed, However sometimes this does not work right.

    This is probably mainly the Result of the Fact that when you were sent to paypal there is a "thank you" screen, that the bottom of that is a "continue" button, Most people just close the window at the thank you screen never clicking the continue button, as a Result the Transaction is Never Recorded by the Merchants System. IPN was suppose to solve this, but it has not.

    From this point, a Sales Rep (which operate on reduced staff on the weekends anyway, even more so since this is a Holiday, note that support is Fully staffed but cant help with billing issues) will have to fix this manually, Send a Email to Sales from the same account as your Paypal, with domain name your signed up for hosting. They will fix it shortly, but it could be as late as TUE, I doubt it though
    Last edited by JPC-Greg; 01-01-2007 at 10:46 AM.
    -------------------------
    the_ancient
    MP Technology Group

  3. #3
    JPC Member
    Join Date
    Dec 2006
    Posts
    2

    Cool

    thanks for your reply!

    Its not paypal problem byt IPN problem.

    So im wating till someone manual antivate my account!(IN ONE YEAR)



    See you soon!

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