My sites reverted to a backup?

[jabbaonthedais]

I was inputing information into my databases and uploading files via ftp and I started running into all sorts of problems. I have concluded that my sites have been restored to some backup. All the information I've added, and changes I have made in the past day have been undone. I posted a ticket right away but its been several hours and no one has viewed or replied to the ticket. This has affected my physical files and databases. Just wanting to see if anyone else has had this problem. I'm on poseidon.

edit: I just went to my account and noticed I've been moved to a new server. I'm now on stallion. I've been on poseidon for months. Not sure why I was moved, but maybe this is why my sites reverted to old data... It's really clear thats what happened when you look at the forums on my sites where all the posts in the past day are gone.

[JPC-Masood]

Did you not receive an email about the account move? poseidon is an overloaded server and some accounts were moved to new server to balance the load.

[jabbaonthedais]

Nope, I didn't receive any e-mail. And I still haven't received a reply to my ticket, though I've upgarded it to urgent and updated it twice with new information.

[JPC-Masood]

and updated it twice with new information.

This is moving your ticket to the bottom of the queue each time you send an update.

[jabbaonthedais]

So if I have something to add, or my problem becomes more urgent, the system punishes me? I'm really confused by this. Also, in one of my updates to my ticket, I upgraded it to urgent instead of normal. Wouldn't this put me higher in the queue?

[the_ancient]

So if I have something to add, or my problem becomes more urgent, the system punishes me? I'm really confused by this.

First come First Served, the System using the TimeStamp of the Last Message as a Guide as to which ticket is the OLDEST, which needs to be addressed before the Newer ones....


Not a Perfect Method, but ..............

Also, in one of my updates to my ticket, I upgraded it to urgent instead of normal. Wouldn't this put me higher in the queue?

Not when everyone with a Hang Nail Upgrades to urgent as well.................

[JPC-Masood]

Yes, like the_ancient said, first come first serve basis. And all clients like to create tickets with URGENT or mostly EMERGENCY status, so that makes it first come first serve basis but we still try our best to attend to the most urgent tickets first by browsing the ticket queue.

I'll check with the developers if the ticket can be locked, as this is indeed an issue with the system.

[JPC-Masood]

Feature enhancement submitted.

[the_ancient]

I dont know hat youmean by "locked" but if I was writing the ticket system, the que would be based on the time stamp of the FIRST (oldest) customer Response since the last time a Staff Member Reply'ed

So if Customer X made Postings at 4pm, 5pm and 6pm, Staff had a Posting at 4:30pm, the Customers Ticket would be Placed in the que based on the 5pm time stamp, not the 6pm one

Does that make since?

[JPC-Masood]

That is exactly what I meant by locked sorry for talking cryptic