Emergency - Service down again

[jandres4]

Hello,

Yesterday one of my VPS had almos 6 hours offline but I received help from support and I thought everything was ok. Today I can see that none of my clients can access cPanel, FTP, email or HTTP.

I wrote to support and I got a reply saying everything was working fine. I replied again and I'm waiting for an answer.

Could you please give me a solution? I have 5 VPS with you and 4 of them are working fine, but the one I just mentioned keeps failing constantly since I suscribe.

- Could I get the VPS re-created without loose any info from my accounts?
- If so, how much time would it take to be done?
- Would that solve the problems?

Thanks

[Milovan]

Hi,

please let me know the ticket ID and I'll look it up for you and see what can be done.

[jandres4]

Thanks Milovan,

The ticket ID is HOL-79053, I just received response from Alex telling me that he's working on it, I hope it can be solved soon.

However I still would like to know:

- Could I get the VPS re-created without loose any info from my accounts?
- If so, how much time would it take to be done?
- Would that solve the problems?

Is just that my client for that VPS is really upset and his clients are complaining a lot. So what I'm looking for is to have a definitive solution to the constant problems.

Thanks and best regards!

[jandres4]

I just want to update you about the original problem. The support team helped me fix all the problems and even when emails and control panels are still very slow I think everything is fixed.

I still would like to get a response from DEHE about the 3 questions I asked in my previous post

Thanks a lot!