can't login to support/billing system

**helmishariff** · 08-27-2006, 10:28 AM

Hi, I can't login to support/billing system at my.dehe.com My vps id is
dehe355 (Atlanta). I have sent email to billing@dehe.com but I got returning email error.

**winger** · 08-27-2006, 08:51 PM

Hi,

As I know, my.dehe.com isn´t work any more, now you have to use:

https://secure.dehe.com/clients/

but you need a new password...didn´t you received the new login details?

regards,
winger

**helmishariff** · 08-28-2006, 12:58 AM

I have redirected to the new url but seems they have changed my password and I'm still not receiving it yet.

**FestiveHosting** · 08-28-2006, 12:13 PM

Originally Posted by helmishariff

I have redirected to the new url but seems they have changed my password and I'm still not receiving it yet.

Nope, haven't received a thing. Then again I haven't been receiving any of the automated e-mails from DEHE.

**winger** · 08-28-2006, 01:02 PM

Hi,

Do you enable the spambox at you account? If yes take a look over there, I received the message with * * spam * * marks.

And have you try the "forgot password" link?

regards,
winger.

**helmishariff** · 08-28-2006, 09:54 PM

I got reply from billing, they told me accounts details have been send to me but I still don't received it yet. I also tried the forgot password, same result.

**JPC-Greg** · 08-29-2006, 12:24 AM

I have enabled private messaging here on the forums. Please send me your account name or account id number and I will test and retreive your login for you.

Can you confirm you tried the "password retreval" link and didnt receive the email? That may be a matter of incorrect email on file too, so please also state your email when you PM me. thanks

**helmishariff** · 08-29-2006, 07:16 PM

I still don't receive it. I don't know why. Can it sent to different address?
I have checked in my spambox but it wasn't there.

**helmishariff** · 08-30-2006, 06:24 AM

Any update? I have to login billing system to make a pending invoice.

**Andre** · 08-30-2006, 06:29 AM

You will have to contact billing about this, we can't handle something like this on a public forum.

**helmishariff** · 08-30-2006, 10:29 AM

I have send email to billing yesterday but I don't know either they have received the email or not. I will sent an email again.

**helmishariff** · 08-30-2006, 10:35 AM

Ok, I get this error message after I have send to billing. So, I assume billing department don't received my email.

-------------------------------------------------------------------------
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/dehe/process_mail.php
generated by sales@dehe.com
(ultimately generated from billing@dehe.com)

The following text was generated during the delivery attempt:

------ pipe to |/home/dehe/process_mail.php
generated by sales@dehe.com
(ultimately generated from billing@dehe.com) ------

Could not connect : You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near 't login to billing/support system','vpsxxx.dehe.com','helmi@mix
------ This is a copy of the message, including all the headers. ------

Return-path: <helmi@mixso.com.my>
Received: from [xxx.xxx.xxx.xxx] (helo=uranus.xxxxx.com)
by core.solidhost.com with esmtps (TLSv1:AES256-SHA:256)
(Exim 4.52)
id 1GISzt-000178-JE
for billing@dehe.com; Wed, 30 Aug 2006 12:33:01 -0400
Received: from [xxx.xxx.xxx.xxx] (helo=[192.168.1.2])
by uranus.xxxxx.com with esmtpa (Exim 4.52)
id 1GISsb-0001Ve-6F
for billing@dehe.com; Thu, 31 Aug 2006 00:25:30 +0800
Message-ID: <44F5BD3C.7060901@mixso.com.my>
Date: Thu, 31 Aug 2006 00:30:52 +0800
From: helmi <helmi at mixso.com.my>
User-Agent: Thunderbird 1.5.0.5 (Windows/20060719)
MIME-Version: 1.0
To: DEHE Billing Department <billing@dehe.com>
Subject: can't login to billing/support system
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
X-PopBeforeSMTPSenders:
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - uranus.xxxxx.com
X-AntiAbuse: Original Domain - dehe.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - mixso.com.my
X-Source:
X-Source-Args:
X-Source-Dir:

Hi, I still not received login details to billing/support system. I have
tried to use forgot password but I got same result. S, I have decided to
change my billing email to xxxxx@gmail.com. Please resent the
details again. Thanks...