Staff Status @ Dehe: Updated

[.Joel]

So no point trying to contact him any further.

As for support, all my emails to support@dehe.com are bouncing.

Regards,

Joel

[JPC-Greg]

What message are you getting from support@dehe.com when you mail it. please paste the mail with headers here for us to check out. thanks

[FestiveHosting]

The following message is received. I have reported this is a support ticket:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/dehe/process_mail_support.php
generated by support@dehe.com

The following text was generated during the delivery attempt:

------ pipe to |/home/dehe/process_mail_support.php
generated by support@dehe.com ------

<br />
<b>Warning</b>: main(config.inc.php): failed to open stream: No such file or
directory in <b>/home/dehe/process_mail_support.php</b> on line <b>4</b><br />
<br />
<b>Warning</b>: main(config.inc.php): failed to open stream: No such file or
directory in <b>/home/dehe/process_mail_support.php</b> on line <b>4</b><br />
<br />
<b>Warning</b>: main(): Failed opening 'config.inc.php' for inclusion
(include_path='.:/usr/lib/php:/usr/local/lib/php') in <b>/home/dehe/process_mail_support.php</b>
on line <b>4</b><br />
<br />
<b>Warning</b>: mysql_connect(): Access denied for user: 'dehe@localhost'
(Using password: NO) in <b>/home/dehe/process_mail_support.php</b> on line
<b>74</b><br />
Could not connect : Access denied for user: 'dehe@localhost' (Using password:
NO)

[Peteca]

I receive that message too!!

[coldservers]

Hi guys,

I'm starting to feel I'm being very annoying about this. So I must be annoying to the support, too. I'm sorry about that, but there are some things I need to know.

First of all, I think I have displayed a great deal of understanding in my posts in these forums, showing as much of a support as was possible through the past couple of days to Solidhost and Dehe and your business in general. However, I think we have got to the point where something has to be said about the operational part of our cooperation.

I understand that some major changes have been conducted and some time is needed to sort things out. What you have to understand is that just as well as I'm your client trying to do some serious business, I have clients of my own that are trying to do some serious business, too. I have no will of explaining what's going on with my hosting company, cause that's none of their business, they probably even would not want to know and after all end clients get very afraid very fast. Certainly I would not want to loose clients over something I have no control over.

The big move was done over a Sunday night for what I have to commend everybody involved, because regardless of the fact that we were not informed you made a sound choice of doing it in the time least sensitive. After all, to make it just a bit funny, it wasn't your fault we were up and noticing it, right? Someone made a rather silly comment how it took you very long to move the servers, I on the other hand think you have been very fast at it. After all, it would have taken any normal person about an hour to do the same with even one single server. So for some 70 servers it was really fast. And routing was a problem as I have sensed and posted.

Nevertheless, getting to the point, as I have said before I don't care who the owner of DEHE is. I've known Andre for some time now, did some stuff with him, too, beside the hosting business and never thought about him anything else, but that he was a cool guy. He had his reasons for selling the company, which he was perfectly entitled to as I have said before, we are living in a world of free business initiative and he has just exercised his rights. So, I'm cool with that. It looks to me like Solidhost, Dehe, Jag and us the clients just had a bad moment with all of different issues concentrated into a mess. Sadly the companies involved never thought of simply informing us of a server move regardless of the ownership change. I believe most of us guys don't really care, if our servers are at GNAX or any other facility as long as physical security is 100% and speeds are decent. So telling us in advance servers were to be relocated for multiple reasons upgrade would just have received an approval. But, what is done can't be undone.

From the posting of Greg of Jag I understand that operationally nothing has changed with Dehe. It's still a standalone company with some backup friends. That being so, things should be back to normal very soon, since all we can discuss further is the aftermath of the big move, which is the point of my posting.

I trust strongly a timetable should be set in order to avoid further misconceptions, bad feelings and discontent.


As we can all witness, there is a number of issues in this big move aftermath.

1. there is virtually no support or I'm totally incompetent at getting it, have ultimately even made a post in this forum, but nothing happened

2. a number of server settings is incorrect, promoting Solidhost instead of Dehe, check my server Ruby

3. the uplink connection is about 10% of what it was before the move


What I would like from Dehe is an approximation of when these things are supposed to get back to normal, so I can stop bugging you on daily basis, sit back and wait. Finally, I need some reliable info, so I can have a position with my clients. I'm appearing rather stupid trying to convince clients it's just a temporary glitch when it's taking them 30 minutes to download a 5MB mail for the second day in a row.

Some help as requested and just a little bit of info would be greatly appreciated.

I'm thanking you in advance.

Dani

[PaulStuffins]

coldservers,

That someone was me.

I have undergone a server move from my home to my office which is 10 miles away. Twice the distance of the move that happened over the weekend. There were two agencies involved in my server move. Those being BT and Zen Internet. The item that took the longest to move was the servers (some 20 of them) They took a total of 1 hour to unrack, move and rerack in the new server room. I Informed BT of the need to change the location of the phone number approximatly 2 weeks before hand and also with Zen.

On the day of the move I had a a 3-way call between myself, My Zen account manager and the BT Technician. The call lasted a little over 90 minutes. At EVERY step of the way I was informed what was happening. The IP move took about 30 minutes to complete and was done in plenty of time for myself to get to the new office, rack the router and check a few settings.

Once I had confirmed the router was working as it should and my block of IP's had moved I continued to rack the rest of the servers and set up the office.

From my understanding the only agency involved in the GNAX/DEHE move was GNAX so I stand by my point of 25 hours being a long time to move 5 miles down the road.

My calculations mean that the servers were moved at about 0.2 miles per hour.

Paul

[JPC-Greg]

coldservers,

That someone was me.

I have undergone a server move from my home to my office which is 10 miles away. Twice the distance of the move that happened over the weekend. There were two agencies involved in my server move. Those being BT and Zen Internet. The item that took the longest to move was the servers (some 20 of them) They took a total of 1 hour to unrack, move and rerack in the new server room. I Informed BT of the need to change the location of the phone number approximatly 2 weeks before hand and also with Zen.

On the day of the move I had a a 3-way call between myself, My Zen account manager and the BT Technician. The call lasted a little over 90 minutes. At EVERY step of the way I was informed what was happening. The IP move took about 30 minutes to complete and was done in plenty of time for myself to get to the new office, rack the router and check a few settings.

Once I had confirmed the router was working as it should and my block of IP's had moved I continued to rack the rest of the servers and set up the office.

From my understanding the only agency involved in the GNAX/DEHE move was GNAX so I stand by my point of 25 hours being a long time to move 5 miles down the road.

My calculations mean that the servers were moved at about 0.2 miles per hour.

Paul

25 hours was only one I think one or two and they were a culmination of problems. The plan had them all up in 45mins max but routing problems and other issues slowed some down to the tune of a few hours. Then theres a couple that go through long long fsck's and one that just didnt even come back up and had to be rebuilt. Im not sure what that was all about.

The 25hr remark was only for I beleive one machine but it may have been two , I'll have to double check. In either case I agree that was unacceptable and obviously something that will never happen again. That does little to comfort clients though so next step is to show we care by giving some back for the inconvenience and roll out some of changes now possible thanks to the move.

One thing about the move we now dont rely solely on gnax , in fact rarely do we. Dehe is actually colocated with another host in gnax in its own cage space with onsite staff in onsite offices down the hall from gnax. when partnered with a few other on site firms it means strong around the clock dedicated workforce on top of the gnax crew.

Anyhow just one of the things I wanted to shed some light on.