Ticket response time

[Zenigata]

How much time does the support take to reply to a ticket? In the past each it take less than 30 minutes, but now it's 1 hour and still not a word (and my site is very slow...).

[JPC-Masood]

It depends on the support load and any major issues being dealt. What is your ticket #?

[Zenigata]

What is your ticket #?

12454856

If you take a look at it, please check if the server runs smooth. I think the tracert isn't bad, but my site load very very slow.

Thanks

[JPC-Greg]

Look around the forums, youll actually find some ticket posts about responses in under 1 minute, yup just mere seconds. But typically a few minutes 10-20 is common. Of course our age old guarantee is 24hrs but thats not at all a representation of the norm.

[JPC-Masood]

I saw your ticket. I have tested your site from various locations but could not reproduce any delay response from it. The server itself is running fine with no issues or loads.

[Zenigata]

I saw your ticket. I have tested your site from various locations but could not reproduce any delay response from it. The server itself is running fine with no issues or loads.

Yes, now it runs fine, but not when I opened the ticket (the server also went down). Maybe someone was doing an intensive backup.