Website Timeout 'the page cannot be displayed' SDX

[FreeFall]

My website seems to "go down" or at least that is what my visitors think, because when they navigate pages from time to time it will take a long time to load if it all, and then they get the message page cannot be displayed. If you refresh it will then load, but this is not good because i am selling things and people assume the site is down and then go away, and not buy.

This cannot be the pages themselves being too large (although some are big which i am working on), because it happens to me in the admin area, and when going through pages on my site aswell as other sites i have.

I am on Hammerhead SDX. The server doesnt actually go down, it is reading up 7 days, but i had a customer yesterday telling me the problem i have said above.


So is there anything i can do? Can i monitor it in any way or are there some tools/scripts i could benefit from? Should i bother to notify support can they do anything?

[JPC-Masood]

Yes, if you can provide exact steps to reproduce the problem, like which pages in admin or what sequence of clicks result in that error, then support can look into any possible server issues.

[FreeFall]

thanks for the quick reply.

It isnt specific in any way. It could be me editing something in my shop or a customer ordering...but it isnt specific to my shop, i have the same thing on my wordpress blog which happens. The problem is it doesnt happen all the time and i cant pinpoint where...Maybe it has something to do with posting or pressing "submit" and forms, but i cant say for sure, because it happens when just browsing.

[Connie]

What browser is involved?

I see a lot of this since updating FireFox to the latest version. It is not only my sites this happens on, but any site I'm trying to visit.

[Vin DSL]

What browser is involved?

I see a lot of this since updating FireFox to the latest version. It is not only my sites this happens on, but any site I'm trying to visit.

Very astute, Connie!

I'm involved somewhat in the Mozilla Community (at a visceral level) and 2.0.0.5 seems to be locking up a LOT of machines...

[Vin DSL]

My website seems to "go down" or at least that is what my visitors think, because when they navigate pages from time to time it will take a long time to load if it all, and then they get the message page cannot be displayed. If you refresh it will then load, but this is not good because i am selling things and people assume the site is down and then go away, and not buy.

What's the URL?

Please don't say it's private, or I'll post your Social Security number here...

[FreeFall]

i cant speak for my customers but i am using IE7.

the URL is www.lushtshirts.co.uk

Oh my site went down today, if i went to it i got "the page cannot be displayed" after 3 or 4 seconds, not the usual lengthy timeouts, and kept refreshing and it wouldnt load, other sites i was on were fine...according to the server, it has been up for 8 days i.e. it wasnt "down" when i couldnt get to my site?????

oh and you cant post my social security number, i am in the UK, we dont have them, they are called National Insurance numbers

[Gwaihir]

No indication of abnormal load either? You're on a dedicated IP (i.e. on unique to your site)? You might want to do some pings / traceroutes when it happens. I've once seen my site (which is on a unique IP too) become unreachable seperately from the rest of the machine too (no downtime, high load on it or anything). Turned out a nearby IP was under DOS attack.

[Ron]

Wow that site came up zippy fast for me.

I like the HTML shirt. If I were younger, I might be wearing that to my next Boston Computer Society meeting.

[Gwaihir]

I've just been browsing it too for a while. Not many shirts to my liking, but no technical issues whatsoever either (using IE 6.0).

[FreeFall]

It does load quick lots of the time, i have enabled the parse time at the footer of the page now; However lots of the time i get what i described above.

The IP is dedicated, no idea why the hostname of it is mail.fbroce.net mail??

I will continue to do some pings and tracerts when i have some problems

[Vin DSL]

Wow that site came up zippy fast for me.

I like the... shirt[s].

Dittos & dittos!!

Your site is smooookin' on my end, FreeFall, which is a good sign...

However, I love the T-shirts, which is NOT a good sign!

[Vin DSL]

What browser is involved?

I see a lot of this since updating FireFox to the latest version. It is not only my sites this happens on, but any site I'm trying to visit.

Hrm...

Firefox 2.0.0.5 just locked up on me, for the first time...

[Spathiphyllum]

It does load quick lots of the time, i have enabled the parse time at the footer of the page now; However lots of the time i get what i described above.

The IP is dedicated, no idea why the hostname of it is mail.fbroce.net mail??

I will continue to do some pings and tracerts when i have some problems

About that parse time footer, it's being sent outside of the html and body tags. Technically, that span element, like all elements not in the header, need to be enclosed by both <html> and <body>.

More importantly since this will produce the "the page cannot be displayed" error, are you behind a firewall? And how's your ISP's or your local DNS? If the DNS cache your system depends upon becomes outdated (a normal event) and cannot get a full update (an abnormal event), then you could be calling an invalid IP address to get your data. Perhaps someone has misconfigured a local DNS server. Those pings and traceroutes to your domain via both IP and FQDN will be useful here immediately when you experience a hiccup.

As to the freezing, who knows. Do you have any plugins/addons? Do any of them filter content... like ad-blockers? Perhaps a plugin/addon is buggy and it's choking while it parses the input. I think that happened to me a long while ago and I had to tweak my proxy, and I think we all know how painful that can be. Curious that it would effect both IE and Mozilla, which suggests something either on the internet (where both some customers and you are sharing a pipe) or your eCommerce software is getting buggered. Do you run any subdomains which feed static content only and are nothing created on the fly? If you did and they didn't have issues, then it's more likely your domain has DNS issues or the CMS has a problem.

Could be quite a few things causing a problem. A bit of scattershooting here for now.

[Vin DSL]

LoL

Tell your wife I said thanks!

Priceless...