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This is a discussion on Ewok down for 7th day in a row in the Shared & Semi-Dedicated forum
Was down for a little while (aprox 30 min.) Thursday the 8th. Down for roughly 36-40 hours starting Friday the 9th running through all of ...

  1. #1
    MMG
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    Ewok down for 7th day in a row

    Was down for a little while (aprox 30 min.) Thursday the 8th.

    Down for roughly 36-40 hours starting Friday the 9th running through all of Saturday the 10th and into Sunday the 11th.

    Down for small periods of time again Monday the 12th and Tuesday the 13th.

    And now is once again down this afternoon the 14th.

    Folks from my site have opened tickets on every occasion.

    What is going on? I find it difficult to believe that my site is the only client on Ewok that finds this situation unacceptable.

    When is this situation going to be resolved for good? I don't think a week is a reasonable fix time.

  2. #2
    JPC Dream Team
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    This time server is down due to scheduled maintenance at 4 PM EST. This server was continuously having problems and we are now moving the drives of this server to a completely new machine to isolate any further hardware issues. We also sent a maintenance notice to the user on this server yesterday as well as today.
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  3. #3
    MMG
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    Quote Originally Posted by JPC-Edward View Post
    This time server is down due to scheduled maintenance at 4 PM EST. This server was continuously having problems and we are now moving the drives of this server to a completely new machine to isolate any further hardware issues. We also sent a maintenance notice to the user on this server yesterday as well as today.
    Thanks for the reply. Can you tell me approx. when the server is expected to be back up? And is it anticipated that this maintenence will reslove the issues of the last week?

  4. #4
    JPC Dream Team
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    Ewok server was already up some 55 mins back and yes hopefully this hardware change will resolve the issues which server was having since last week.
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  5. #5
    Yeah, I know a LOT! Vin DSL's Avatar
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    Quote Originally Posted by MMG View Post
    Folks from my site have opened tickets on every occasion...
    Er...

    Can you explain that, please?

    That sets off all sorts of red flags & warning bells in my mind...

    You mean JagPC tickets?
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

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  6. #6
    MMG
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    Quote Originally Posted by Vin DSL View Post
    Er...

    Can you explain that, please?

    That sets off all sorts of red flags & warning bells in my mind...

    You mean JagPC tickets?
    Yes, when I first mentioned the continual Ewok service problems Thursday, I was PMd by one of the admins on this board to submit a ticket to sales.

    Oh and Friday the 8th at roughly 2 AM EST makes 8 days in a row that Ewok is down.

  7. #7
    Yeah, I know a LOT! Vin DSL's Avatar
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    Well, that sucks!

    Hrm...

    It sounded like you were saying that ppl on your site were opening tickets, which implied they had your client username & password.

    Best of luck! Hope things change for the better soon...
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

    No Guts, No Story! VinDSL © 2010

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