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This is a discussion on Need help -- Can't log in to open ticket in the Shared & Semi-Dedicated forum
One big problem: I can't log in to the client area to open a help ticket. I don't kow if I forgot my username/password or ...

  1. #1
    JPC Member
    Join Date
    Sep 2007
    Posts
    12

    Need help -- Can't log in to open ticket

    One big problem: I can't log in to the client area to open a help ticket. I don't kow if I forgot my username/password or what, but I tried everthing I could imagine. I can still log in to cPanel.

    (In the mean while I figured out the problem.)

  2. #2
    JPC Support Smithjp's Avatar
    Join Date
    Jun 2006
    Location
    Planet Earth
    Posts
    166
    Please email sales@jaguarpc.com and we will help you to recover your password. You can also use the Lost Password feature on the login page of Nixcore.

  3. #3
    Community Leader jason's Avatar
    Join Date
    Sep 2001
    Location
    Rochester, NY
    Posts
    6,003
    NixCore passwords expire every 90 days or so now. Just use the forgotten password feature if you can't log in and you'll get a new password sent to your primary and secondary email addresses in a matter of seconds.

    --Jason
    Jason Pitoniak
    Interbrite Communications
    www.interbrite.com www.kodiakskorner.com

  4. #4
    JPC Member
    Join Date
    Sep 2007
    Posts
    12
    Great. Thanks guys.

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