At what point does a user get terminated/moved?

[jimnyc]

The server which my site is on has been experiencing all kinds of issues for the past 4-6 months. During that time I have opened probably around 75 tickets or so - every one of them because the server was repeatedly going down or the SQL server was unreachable.

About a week ago it started getting real slow and then I noticed SQL went down, followed shortly thereafter by HTTP. The first few times this happened the only reply I could get from support was that the server was rebooted and my site was now loading fine.

The next few times it happened I was told it was a result of DDOS attacks toward another site on my server.

The next few times I was told it was a result of another site on my server that was utilizing too many resources and has now been suspended/disabled. Whether it was the same site each time I do not know, but it happened a couple of times.

The site is still going up and down on a daily basis.

I know of a site on this server that has recently been supposedly hacked into. This site was also a target of a DDOS attack. This site was also suspended temporarily for a wayward script that was utilizing too many resources. You guessed it, it's the same IP address of the server I am on.

At what point does Jag decide that a site is causing undue hardship to other clients and either terminate the offending site or move them until their issues can be resolved? It hardly seems fair that a site causing no issues with the server must suffer almost daily as a result of another sites issues.

[Frank Broughton]

At what point does Jag decide that a site is causing undue hardship to other clients and either terminate the offending site or move them until their issues can be resolved? It hardly seems fair that a site causing no issues with the server must suffer almost daily as a result of another sites issues.

Good question - but with so many servers and so many variables is there a solid answer?

[mrgwork]

Exactly I just signed up over the weekend for and SDX and am haveing the same sorta issue the site is going up and down and of course when tech support checks its all okay, the server load keeps bouncen as high as 25 i mean come on lets all share and get rid of the offenders that are hoggen the server im running a simple message board and chat thats doesn't eat it that much for what little users i have.

Mike