Masood or SOMEONE: Failover question

[the_ancient]

I need the final word on the "High Availability" Hosting.

As I have written about in another thread I have been having daily apache restarts on my SDX box, resulting in small but annoying downtimes. If this occurs 3mo's from now not only may it cost my employer some money (bad) but it means people I will calling me and bothering me with "the website is down and the world has ended" calls (even worse to me anyway, I hate being bothered)

I have no problem shelling out $17 more for the failover,hell I would buy 3 more SDX accounts if I can get you to set them up for failover, clustered whatever. I just cant justify the $300/mo cost for a managed dedicated box to my boss just yet, nor would that give me any real failover but it would give me more direct control...

However I asked a "support tech" about this and was told that the failover "would not prevent downtime" so what is the point of the failover system then?

If I add it will it prevent, or help prevent these types of outages?

[JPC-Masood]

It depends on how you define downtime. The HA addon is to avoid longer downtimes of server. Having another user or your site crashing Apache web server with heavy traffic isn't under HA. You need to invest more in hardware to cover that type of downtime i.e. go dedicated.

[JPC-Rizwan]

Hi the_ancient,

Which server your site is hosted on ? The apache service or any other service should not get restarted frequently on a normal sdx or a failover server.

The failover addon will provide you the reliability of keeping your site up even if the server running your site goes down completely , the second failover server will take over and this will be seem less for your domain.

Now technically speaking if the apache service is going down on the failover server the down time will still be there as the second failover server will only take over when the complete server goes down, but again the apache service should not be going down in first place, if it is then there is some issue, some abusive user/script that need to be fixed.

Let me know your domain name or server and I will get that server checked/fixed.

The failover helps you in a scenario when the server goes down due to any kind of issue hardware or software , you wouldn't see any down time for your site as it will start to run from the second failover server.

[the_ancient]

Hi the_ancient,

Which server your site is hosted on ? The apache service or any other service should not get restarted frequently on a normal sdx or a failover server.

The failover addon will provide you the reliability of keeping your site up even if the server running your site goes down completely , the second failover server will take over and this will be seem less for your domain.

Now technically speaking if the apache service is going down on the failover server the down time will still be there as the second failover server will only take over when the complete server goes down, but again the apache service should not be going down in first place, if it is then there is some issue, some abusive user/script that need to be fixed.

Let me know your domain name or server and I will get that server checked/fixed.

The failover helps you in a scenario when the server goes down due to any kind of issue hardware or software , you wouldn't see any down time for your site as it will start to run from the second failover server.

argonaut is the server, it is at least 1 time per day normally around 10-11 am or 4-5 pm EST...

Last time they said it was DDOS, but it still continues..... And it is Only Apache, All other Services remain active.

There were a couple of Instances at the beginning of the month that looked like the whole sever reset but lately it has just been apache.

[JPC-Rizwan]

Thanks for the update. The server has been added to the watch list for monitoring to find any possible abusive scripts/users causing this. Being checked and should be resolved soon.

[JPC-Rizwan]

We have identified the user causing issues on this server , this is the one we are already in touch with and have contacted two times already, the client has already agreed to upgrade to a dedicated server and his dedicated server is being setup.
The server setup and account migration will take little time but we have contacted client to disable some portion of their site temporarily so they don't cause this frequent problems on the server until they are moved, and this is being followed up actively.

[the_ancient]

We have identified the user causing issues on this server , this is the one we are already in touch with and have contacted two times already, the client has already agreed to upgrade to a dedicated server and his dedicated server is being setup.
The server setup and account migration will take little time but we have contacted client to disable some portion of their site temporarily so they don't cause this frequent problems on the server until they are moved, and this is being followed up actively.

Thank you for the Update