I paid for extra bandwidth but site is Unavailable

[loorpubs]

Hi:

I paid for 3 extra gigs of bandwidth on the 24th. Tonight my site went inaccessible due to exceeding bandwidth about an hour ago.

I posted to the previous paypal ticket for the payment I made on the 24th to see if I had used up those extra 3 gigs, but no reply.

I sent $8 via paypal for another 4 gigs about 20 minutes ago. My site is still down and no support seems to exist.

When I paid for the first 3 gigs I still had some bandwidth left; I had not used up the entire 180,000 MB. I am now over the limit by only 1609.25 MB. I don't think they even added the first 3 gigs I paid for on the 24th.

How do you keep track of the usage of the extra bandwidth you purchase?

Thanks for any help.

Cindy

[loorpubs]

What is going on with Jag?

My site is still inaccessible. It should not have been shut down at all; I paid for the extra bandwidth before exceeding bandwidth.

This doesn't make any sense, and no one seems to be looking at the service tickets at all.

Cindy

[JPC-Jawad]

Cindy, Please open a support ticket regarding this or provide me the ticket number in a pm if you have already opened one, so that I can check and get your issue resolved asap.

[loorpubs]

I already have two support tickets in from my Paypal payments for the extra bandwidth.

They are 12888554 and 12890558.

Thanks

Cindy

[JPC-Jawad]

Cindy, thank you for providing the ticket numbers. Both tickets are in sales and will be replied shortly. Please note that support is available 24-7 unlike sales and if you have any urgent issue like this, you can always open a ticket in support.

[loorpubs]

Emails from Paypal payments appear as service tickets. I had posted to the end of the first one and waited for a reply to that. I didn't know that they are treated differently. Thank you for bringing that to my attention.

Cindy

[JPC-Jim]

Cindy,

I am sorry for the issues that you have had. The bandwidth problem has been fixed, and your site is now active.

Sales is closed between 10:00 pm and 7:00 am CST, and your tickets were in the sales queue.

In the future, for emergency type issues, please open a ticket to support, and they will take care of you.

[loorpubs]

Yes, I see my site is up again.

Thank you for your help and advice.

Kind regards,

Cindy

[Deyson]

I thought we had unlimited bandwidth?

[JPC-Zachary]

I thought we had unlimited bandwidth?

This ticket is almost two years old. Plans were different two years ago. Please check the dates on the threads before re-opening them.

[the_ancient]

Opps Replied before I saw Zach Post

Nevermind

Many Forums Autoclose posts over a certin number of days, I would Highly Suggest JPC look in to doing that for anything over 365 days old, I believe there is a feature or add on for VB that will do it automatically as a cron job.