5 hours and still no one fixing my issue

[oavs]

I have been waiting 5 hours despite I said to go a head right from the beginning, support comes back with questions like ' there is a extra charge for of $xxx etc. " . then when I reply again let them know to go a head it takes 3 hours for them to comeback and ask another question.

I know it is a good way of delaying but I need as I said 'URGENT' which indicate importance of my situation.

So please where is that excellent service we used to have? I never used to have a problem before. This is one of the main reason I am with JPC because of their excellent service up until now.

So what ..if you have to increase fees in order to bring back the good service then do so.

I say ..service....service....service....servi ce

[JPC-Stefan]

We are sorry for the delay you have to face. I have restored your data and updated you in your ticket. Please follow up in ticket if you are still facing any problem.

[oavs]

Well done Stefan. You saved my ass. I waited 5 hours for this and you come along and fixed it in less than 5 minutes. Excellent job!

I say it is not the people, it is the system that fails :-)

Cheers