DNS entries getting reverted back to 2006!!!

[jockium]

Is it just me, or it the Jaguar-PC getting worst over time?

They have a tendency of doing patch-work to fix a "problem" without caring why the problem occurred in the first place!

I have opened a HIGH priority ticket (# 13100369), because the DNS entries for my main domain suddenly started pointing to the wrong server!!!! (some of the addon-domains still pointed to the correct server, some point to the old one - i.e. the server my account was hosted on, until November 2006!!).

I have given each and every information I could think of on the ticket, including the names of the servers involved in the misconfiguration. The "fix" was to change the IP my domain points to, without wondering what could have altered the entries (although I had specifically asked for such information, none was provided in the reply)

Right Now, 48 hours later, the exact same issue, affecting the exact same domains, started happening again!

I would hate to see what happens when your client can not do his own troubleshooting and relies on Jag to fix the problem with a simple "where has my site gone?" type of ticket!!!

Come on Jag, I'm a client since the Aletia days, and although the DNS-issues where always a pain, I usually had 0-1 tickets opened in any given month.. We are already up to 4 tickets this month, and 2 of them I had to reopen after the issue was supposedly resolved !! The support quality is slipping....


This time I expect a prompt reply fixing the issues at hand, including a detailed report of the steps taken to make sure that the problem will NOT arise again

[JPC-Stefan]

We are sorry for the problem you have to face. We have updated you in your ticket 13100369 in detail regarding the cause of problem and also the steps we have taken to resolve this issue and to make sure that it will not arise again.

Please update us in ticket if you are still facing any problem.