Very confused, hybrid server issue

[MisticMedia]

So my site's been down for hours now.

I created a ticket, and the first tech said he was 'unable to find your container on the hardware node '
It was escalated to the next level and has sat since then with no assignment. I escalated to management... still no response. It's been over an hour with no updates.

What does this mean? Is my site like... gone?

I don't know much about servers, which is why I went with the hybrid with management, and I've never had a ticket ignored, especially with the site inaccessible.

We had about 85 or 90 members online when it went down, and we are missing out.

~Zara

[JPC-Bilal]

Hi MisticMedia,

I am sorry for the delay, I am checking your ticket now and will update you there shortly.