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This is a discussion on Things were going good for a while... in the Shared & Semi-Dedicated forum
And maybe this glitch, or whatyacallit in the last hour will be remedied soon. I am keeping my fingers crossed. It appears they did attend ...

  1. #1
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    Things were going good for a while...

    And maybe this glitch, or whatyacallit in the last hour will be remedied soon. I am keeping my fingers crossed.

    It appears they did attend to my earlier concerns about lax attention re packet loss as well as a few other things- thanks Jaguar!. Unfortunately, there is a problem at the moment which has yet to be announced as being dealt with. and is 100% very serious.

    I haven't put in a ticket yet as I am sort of testing things.

    Shortly after 12:43 the lights went out and are still out

    lights back on at 1:35.

    I'll give Jaguar credit for taking care of things (well, mostly), but not for how long it takes them..
    Last edited by morty; 04-16-2011 at 11:46 PM.

  2. #2
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    This is a community forum. Cryptic posts such as this are not at all helpful to the other members of the community.

    Would you care to post your thoughts / comments in plain English?

  3. #3
    Ron
    Ron is offline
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    I think the lights are back on for our rack.
    Good luck

  4. #4
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    Quote Originally Posted by Bellthorpe View Post
    This is a community forum. Cryptic posts such as this are not at all helpful to the other members of the community.

    Would you care to post your thoughts / comments in plain English?
    Sure, BT.

    I was testing the response time of Jaguar to fix a serious issue with access to ruby. I wanted my comments to have the least effect on the outcome, which is also why I did not submit a ticket.

    It does a appear though that there was some server maintenance earlier which involved ruby and was announced, but only as a max 10 minute disruption. I missed that somehow (it was not highly visible unless you clicked on server maintenance - it was lumped in with a bunch of others in a subnenu.).

    So, while I am happy that they did address and were attentive to the issue, I am disappointed in the unanticiapated and prolonged downtime which should have been avoidable.

    That said, my experience otherwise with Jaguar in the last few weeks has been very positive, and I have to give them credit for that. I just hope this extended outage does not happen again anytime soon.

    Does that help? If you want further clarification or want to know more let me know
    Last edited by morty; 04-17-2011 at 12:11 AM.

  5. #5
    Techinical Support Rep.
    Join Date
    Oct 2008
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    Canada
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    Hi Morty,

    The last fix I tried last weekend did not resolve the issue so today I've rolled out a new solution. I'll know by the morning if it resolved the issue.
    I do work for JaguarPC. If you do need help please provide your ticket number (this isn't sensitive information).

    If I'm not active on the forum please open a ticket instead of PMing me. If you think the issue requires access to your server please open a ticket.

  6. #6
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    Smile

    Quote Originally Posted by JPC-NickO View Post
    Hi Morty,

    The last fix I tried last weekend did not resolve the issue so today I've rolled out a new solution. I'll know by the morning if it resolved the issue.
    NOW THAT'S CRYPTIC!!

  7. #7
    Techinical Support Rep.
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    Hi,

    Details were in the network status threads.

    Last weekend:
    Uplink cable was completely replaced.
    Interface configurations were optimized.

    This weekend:
    Preconfigured a new switch
    Replaced old switch with new switch.

    Interface statistics look good so far. Last weekend I was seeing issues within an hour of the swap. Haven't seen any so far. Looks like this will solve the problem.

    Fire up your ping logger.
    I do work for JaguarPC. If you do need help please provide your ticket number (this isn't sensitive information).

    If I'm not active on the forum please open a ticket instead of PMing me. If you think the issue requires access to your server please open a ticket.

  8. #8
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    pingplotter and personal batch files running. I'll keep u posted

  9. #9
    Techinical Support Rep.
    Join Date
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    Canada
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    Hi Morty,

    It's looking clean on my end.
    I do work for JaguarPC. If you do need help please provide your ticket number (this isn't sensitive information).

    If I'm not active on the forum please open a ticket instead of PMing me. If you think the issue requires access to your server please open a ticket.

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