NewEros Down since more tha 3 hours

[josealvarezv]

Hi,

I can´t acces my webs, WHM.....

NewEros Down since more tha 3 hours...

Ticket pending, ID: 13421514



Jose

[JPC-Anoop]

Hi Jose,

Please accept our apologies for the inconvenience caused. Server has gone inaccessible and we have already rebooted it. Now file system check is running. Please watch the url Maintenance - NewEros.nocdirect.com for more update on this.

[josealvarezv]

This is unacceptable for a hosting company

More than 18 hours and the server is offline


Many complaints from my customers.....


Jose

[josealvarezv]

I have many complaints from my customers and nothing can i do....very frustrating......


More than 24 hours offline..........



Jose

[JPC-Nasir]

Jose,

We really apologize for the downtime and delay in response, I have updated your ticket. For latest updates on this issue, please follow the thread mention above by Anoop.

[josealvarezv]

40 Hours Down.... Cool ..... are close to be 2 entire days........


My small bussiness is going down.....


Jose

[JPC-Anoop]

We can understand your frustration and we sincerely apologize for the inconvenience caused. Restoration is still in progress. Please watch above thread for more updates.

[josealvarezv]

Hi:


We are in the 4 day offline....


and counting.....



Jose

[josealvarezv]

Hi:


We are in the 6 day offline....


and counting.....



Jose

[JPC-Zishan]

All attempts to get neweros up and running failed. We are still working hard to get it back up as soon as possible. Please check the respective thread for updates.

[JPC-Anoop]

Hi Jose,

Your vps is up and services are running fine. Please open a ticket with support if you're facing any issue with your accounts.