Please give me a hand

[excalibur]

My whole site content vanished and cannot get an appropriate response from support of what happened. Please take a look to my ticket 13430014

[JPC-Masood]

Your ticket has been escalated to Level 3. A system admin will update you shortly on what they find. Your account may have been hacked and all files deleted.

[excalibur]

Thanks Masood for your reply, but have not received yet any response from the system admin.

[JPC-Anoop]

I have updated your ticket. Please check it and update the same to follow up.

[excalibur]

Thanks, everything seems to be okay now.