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This is a discussion on help in the Shared & Semi-Dedicated forum
Ok I just registered with aletia i was sent an email telling me where to go what to do with my ipaddress and at this ...

  1. 04-15-2003, 05:33 PM #1
    An-Nisaa
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    help

    Ok I just registered with aletia i was sent an email telling me where to go what to do with my ipaddress and at this point everything i click on doesnt work or says that my username and password are invalid so anyone with any ideas as to how to help me... PLEASE help...
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  2. 04-15-2003, 05:38 PM #2
    Still Shady
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    did you send a support ticket?
    Where do you wanna go today?
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  3. 04-15-2003, 06:04 PM #3
    An-Nisaa
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    whats a support ticket???
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  4. 04-15-2003, 06:04 PM #4
    An-Nisaa
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    this will be our first web site... We know how to build one but have never owned a site before... so bear with us here please...
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  5. 04-15-2003, 06:22 PM #5
    An-Nisaa
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    ok i got in to the control panel only to see that this is for linux... We do not have linux so does that mean we cannot use this i thought i had chosen one for windows anyone know about this matter now

    goodness...
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  6. 04-15-2003, 06:53 PM #6
    Vin DSL
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    You aren't one of the new techs are you?
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

    No Guts, No Story! VinDSL © 2010
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  7. 04-15-2003, 08:00 PM #7
    An-Nisaa
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    one of the new techs???

    what do you mean i have been designing sites for years for other but have never had my own sad i know but until now i havent had a reason...

    i usually just use freebies for myself but now i have a need for my own site so i bought one but have no idea how to get this thing functional...
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  8. 04-15-2003, 08:18 PM #8
    Vin DSL
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    Originally posted by An-Nisaa
    one of the new techs???...i have a need for my own site so i bought one but have no idea how to get this thing functional...
    Oh, okay, An-Nisaa. I thought maybe you were one of the new guys they hired to get Photon running.

    Anyway, I love this place and so will you. It just takes a little getting used to. There are many features here that they don't offer on free sites. Have fun!
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

    No Guts, No Story! VinDSL © 2010
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  9. 04-15-2003, 08:32 PM #9
    An-Nisaa
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    well at the moment i am only becoming very frustrated... I cannot seem to sign myself in... I have accesed my control panel but cannot do anything with it because it keeps telling me my user name and password are not valid but i am using the one they gave me so i am at a total loss... Now that i am in the control panel what do i do next???

    and nope not here for photon...
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  10. 04-15-2003, 08:49 PM #10
    Vin DSL
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    Hrm... well, that's a long subject, but you cannot do anything with Cpanel if Cpanel is screwed up. Go to this page and see if your user name and password work. If so, then leave 'them' a ticket, telling them the problems you are having...

    https://secure.jaguarpc.com/support/...wonderdesk.cgi
    DISCLAIMER Any resemblance between the views expressed above and those of the owners and operators of this system is purely coincidental. Any resemblance between these views and my own are non-deterministic. The existence of Vin DSL is questionable. The existence of views in the absence of anyone to hold them is problematic. The existence of the reader is left as an exercise in the second-order coefficient.

    No Guts, No Story! VinDSL © 2010
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  11. 04-15-2003, 08:54 PM #11
    An-Nisaa
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    nope doesnt work there either... they emailed me the domain name the username the password and the ipaddress and so far all i can get to operate is the ip address i have been emailing them all day and have gotten no word back... i am getting fairly frustrated i can say that much. I take it a ticket is a letter to them in concern for what is going on and i can say i have sent three tickets if thats what they mean... they have all went to different areas i am having trouble with... did you have trouble setting up?
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  12. 04-15-2003, 10:14 PM #12
    jason
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    A support ticket is an entry into a support database that JPC runs. The purpose is to track problems and assign techs to handle them. Support tickets are preferred over emails because all of the techs have access to the tickets so any one can help you, not only the email recipient. The ticket system also tells them what tickets need to be followed up on, so tickets (usually) don't get lost the way emails can. I believe that Vin posted the URL to the ticket system. If you haven't done so already, create yourself an account and submit tickets for any issues that you are having.

    The servers run on the Linux operating system, but you do not need to be running Linux to access them. The easiest way to upload your site is to use FTP. A good Windows FTP client is WS_FTP. To set it up, use the following:

    Host Name/Address: yoursitename.com, ftp.yoursitename.com, or your IP address
    User ID: the username that you got in the email from JPC, that you are using to access your Control Panel.
    Password: the password that goes with the above username

    Once you make the connection, upload your site into the directory called public_html.

    The Control Panel allows you to do things like create email accounts and check your site's statistics. There is a file manager included in the CP, but it is generally best to use it for making simple file modifications, not uploading your entire site. The CP is accessed through the web and works equally well in both Netscape and IE on a PC.

    I hope this info is helpful.

    --Jason
    Jason Pitoniak
    Interbrite Communications
    www.interbrite.com www.kodiakskorner.com
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  13. 04-16-2003, 08:38 AM #13
    Gwaihir
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    Originally posted by jason
    ... If you haven't done so already, create yourself an account and submit tickets for any issues that you are having. ...
    --Jason
    An-Nisaa: note that the access details given to you are not needed (nor usable) for the support ticket system: you can create your own support account by clicking the big red 'create account' sign. Once you've done that you've opened up the highway to help
    Regards,

    Wim Heemskerk
    ---
    Visit MeCCG.net - Cardgaming in J.R.R. Tolkien's Middle-earth
    And Gwaihir.net - The Middle-earth CCG store
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