DNS problem?

[quyda]

Hi there, I signed up an Essential (94USD with free) Ordernumber 18350-R1048910-Feb 25, 2002
Webhost with Aletia

Last Feb, I got an email from Sales Dep. on renew problem as Enom (your reseller) had block IP from Vietnam. Eventually, Sales Dep. replied that, it's ok and they had put the domain into my quyda at Aletianic.com since then the domain work fine.
A week ago, users had reported some email error, I checked and found out that DNS setting should be changed to
NS1.Juagarpc.net

Jaguarpc support said that I'm not listed in their reseller account database!????? But when I posted a email indicate that I actually did register it via Aletia (and of course should be in your reseller account database) then I havent got responsed since then which make me feel like I'm being ignored

My company has lost email communication for nearly one week

Now I dont know what to do, jaguarpc said I'm not in the reseller account and I had to ask enom,What can I do???
Thnx
Quyda

[Vin DSL]

Hrm...

Well, first of all it's NS.Jaguarpc.net and NS2.Jaguarpc.net, and/or NS3.Jaguarpc.net, and/or NS4.Jaguarpc.net, et cetera, not NS1.Juagarpc.net. I don't think there is a NS1.Jaguarpc.net anyway. That might be the problem...

Secondly, I did a dig on you and I couldn't find your site using your domain name, www.hungvietgroup.com, however, I can see your site by entering http://66.227.69.150/. It looks like you have 2 web sites on this account, but that shouldn't cause any problems.

If you DID NOT recently change your DNS number[s], I don't know what the problem is. If you DID recently change your DNS number[s], it takes 3 or 4 days for them to propagate around the world. This is normal.

[quyda]

Actually I dont have access to DNS setting (Aletia did it thru Enom), so I have never change any setting!

Could mod move this thread to General Support?
Thnx
Quyda

[quyda]

Hi there, I signed up an Essential (94USD with free) Ordernumber 18350-R1048910-Feb 25, 2002
Webhost with Aletia

Last Feb, I got an email from Sales Dep. on renew problem as Enom (your reseller) had block IP from Vietnam. Eventually, Sales Dep. replied that, it's ok and they had put the domain into my quyda at Aletianic.com since then the domain work fine.
A week ago, users had reported some email error, I checked and found out that DNS setting should be changed to
ns.jaguarpc.net
ns2.jaguarpc.net

But I never have access to Enom DNS Setting as Aletia set it up for me! So I asked Jaguar.

Jaguarpc support said that I'm not listed in their reseller account database!????? But when I posted a email indicate that I actually did register it via Aletia (and of course should be in your reseller account database) then I havent got responsed since then which make me feel like I'm being ignored!

My company has lost precious email communication for nearly one week

Now I dont know what to do, jaguarpc said I'm not in the reseller account and I had to ask enom,What can I do???
Thnx
Quyda


-----------------------------------
ATTN: Billing Department
Jaguar Technologies LLC
4201 sw freeway
suite#220
houston, TX 77027

-------------------------
Invoice #JPC20030226-8918-20032876
Date of Invoice: 02-25-2003

-------------------------
Account Information
-------------------------
Name: Quy Dao Anh
Address: XXXXXXXXXXXXXXXX
Vietnam

-------------------------
Payment Date: 20030226
Authorization: SUCCEEDED
-------------------------

-------------------------
For the following service(s):
-------------------------
Aletia Essential (annual) - hungvietgroup.com

Notes:
-------------------------

TOTAL: $95.40

To update your billing information at any time please go

to:

https://jaguar.nocdirect.com/clients/

If you have any
questions regarding this invoice, please
email us at:
billing@jaguarpc.com


*Thank you for your business!*

[Vin DSL]

Hrm... you don't have to double-post, bro. They aren't ignoring you. It's like 3 AM here, you know?

[quyda]

Sorry, but it's now my working time, I'm GMT +7 and my company lost email communication for 7 days

Quyda

[jason]

I did a whois lookup on your domain, and it shows all of the defualt registrat info. (Enom's (I'm guessing) address, name-servers, email addresses, etc.) See for yourself...

I would open a support ticket asking them to change your address and DNS servers. It shouldn't be a problem for them to do this.

--Jason

[Vin DSL]

I took a stab at this thread at 2:00 AM this morning, Jason, and then this guy double-posted. Here's the other one:

http://forums.jaguarpc.com/showthrea...&threadid=9685

They need to be merged...

He is +7 GMT and I'm -8 GMT. Texass is probably -6 GMT. Double-posting at 3:00 AM isn't going to double your chances of getting an immediate answer. It's just going to confuse matters.

[quyda]

I cant believe I havn't got an officially answer since the first post!!!
Just an email told me to hold on. I've been waiting for 1 week now, My company has lost many precious mail from out client and partners. We have lost PRODUCTIVITIES and I cant be patient any more.
I did register the domain thru Aletia Essential pack 94$ (with free domain)
Order number: 18350-R104981 Feb 25, 2002
Renew order no: #157131786
(Renewal 1 9.95 hungvietgroup.com / Successful)

Feb 18, 2003

Dear Dao Quy:

Thank you for your recent order. Below you will find a summary of the products and services ordered:

Type Qty ExtAmt Description / Status
======================================== ==================================
Renewal 1 9.95 hungvietgroup.com / Successful

TOTAL BILLED: $9.95 to your VISA


Thanks again for using us for your domain name services. If you have any questions regarding this order please reply to this message.

Sincerely,
Jaguar Technologies LLC

Now Juguar said

Hi,

We do not show your domain name as being registered through us. It was registered at Enom but is not in our reseller account. You'll need to contact Enom to find out who your reseller is for your domain name and have them change your nameservers to:

ns.jaguarpc.net
ns2.jaguarpc.net

Regards,
Ericm

It's REALLY AN UNREPONSIVE anwser, you should protect you customer!
My boss give me 2 days to resolve the problem!
Pls do act upon this issue!