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This is a discussion on Problem deleting spam filters in the Shared & Semi-Dedicated forum
I was looking at my spam filters because I wanted to clean some of them up. The problem is they don't get deleted. When I ...

  1. 09-01-2003, 05:21 AM #1
    JonathanB
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    Problem deleting spam filters

    I was looking at my spam filters because I wanted to clean some of them up. The problem is they don't get deleted. When I click on the X to delete a specific filter, I get a response back from the system that the filter was deleted. But when I go back to the spam filter page, it is still there. This happes with all of the filters I currently have.

    Before I send a support ticket, is there anything I can do to fix this myself?
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  2. 09-01-2003, 08:13 AM #2
    mattsiegman
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    it may be your browser cached that stuff. Try refreshing the page, and if that doesn't work, empty your cache.
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  3. 09-01-2003, 10:18 AM #3
    JonathanB
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    Good suggestion Matt, but that didn't do it. I even tried with a different browser and the filters I supposedly deleted still show up.
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  4. 09-01-2003, 10:24 AM #4
    mattsiegman
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    wierd...
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  5. 09-01-2003, 10:58 AM #5
    Automile
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    I'm having the same problem. Can't delete spam filters once they've been added. Seems this must be s cpanel problem, since others are experiencing it.

    Should everyone just open a support ticket on this, or could someone look into it and determine if it's a universal problem?

    Andy
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  6. 09-01-2003, 04:16 PM #6
    JonathanB
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    I'm having the same problem.
    Andy, Just out of curiosity, what server/machine are you on? My stuff is on silver.
    Last edited by JonathanB; 09-01-2003 at 04:18 PM.
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  7. 09-01-2003, 04:55 PM #7
    Automile
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    I'm on Neon, so it's got to be something with cpanel...

    I hope support sees this and looks into it...

    Andy
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  8. 09-02-2003, 05:03 AM #8
    JonathanB
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    Good idea. Let's keep poking support and maybe they'll do something about it.

    I'm going to be out of town for several days. If it's still not working when I get back I'll open a ticket.
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  9. 09-03-2003, 04:47 PM #9
    JPC-Masood
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    There was a small change in cpanel code. I have fixed this on Silver and Neon. We'll do this fix on all servers shortly.

    Masood N. | Chief Technical Officer
    JaguarPC.com


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  10. 09-07-2003, 05:15 PM #10
    JonathanB
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    Great! It's working fine for me now. Thanks Masood!
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  11. 09-17-2003, 04:36 AM #11
    Automile
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    Masood,

    Still not working on Neon. Just tried to delete a couple of spam filters, but they're still there. Even after refreshing the page. Might want to look at it again...

    Andy
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  12. 09-17-2003, 06:19 AM #12
    Susy
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    Thumbs up

    Andy,
    Please do check now. The problem has been fixed.
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