Emergency Maintenance - Smaug.nocdirect.com

[JPC-Asif]

The SDX server Smaug.nocdirect.com is currently having some issues and is down. Our techs at data centre are working hard to bring it up as soon as possible. We will keep you update on this thread.
Thanks for your patience.

[JPC-Les]

The techs are still working on this server. Thanks for your patience and we will update again when we have an ETA.

[JPC-Asif]

Thanks for your cooperation, Our techs are still working on the server and we hope that the server will come back very soon.
We appreciate your patience.

[JPC-Les]

The problems this server is presenting do not seem to be easily solved. We have begun the process of restoring users to a brand new server from Sunday's backups. Thanks for your patience!

[Stevejp]

The accounts restoration process is in progress.Please wait we will update you as soon as the process will be completed and the server will be back online.

[JPC-Asif]

All the databases for Smaug server has been restored, Now we are near to completion /home data restoration. Thanks for your patience.

[JPC-Asif]

All the account data and databases have been restored on balin server a couple of hours before. We have tried our best to perform this process as smooth as possible and made it sure to restore all the data for each account on smaug server. If you face any issue regarding your accounts restoration, Feel free to open a support ticket. We will be more than happy to assist you.
We are really thankful to you for all your patience and also for the cooperation during the trouble.
Thanks again.