What the hell is going on with my order/VPS??

[ivytony]

Hi,

I placed an order on the discovery plan with Direct Admin control two days ago (May 31 night) . About 20hrs later, they got the VPS set up but no Direct Admin. I submitted a support ticket, asking them to install the direct admin which I had requested when I placed the order. There seems to be no response except the confirmation email. So I submitted an emergency ticket this morning, this time I got a quick reply, asking me to contact their sales department for this installation. I did as what I was told. But again, I got no further response. I called them at about 11:30 MT, that guy said he would expect the installation to be done within 1 hour.

I kept on waiting for another hour, but I got no results from their techs. I updated the emergency ticket afterwards. They replie me that they had a large DOS attack on the server where my VPS is. But till now, they haven't gotten the Direct Admin panel installed.

I am wondering whether they are going to be able to get it done on this weekend. I'm so anxious to get the VPS, because I asked for Friday off to stay home in order to move my website to the new VPS. However, it proved to be that I wasted this Friday whole day!!! I'm kind of furious and disappointed. JaguarPC has started charging me for no service!!

[ivytony]

are their techs working on weekend????? I hope I can get the VPS and move my website over this weekend. Otherwise I would have to wait for another week.

[rainboy]

ivytony,

It was impossible for them to install any control-panel, as the lines going outside for registration of your control-panel did not work. Did have some problems with Fantastico which tries to look for the license key as well, the server could simply not connect to the other server.

About the question of they work at weekends, first you have to know that licensing and installing VPS'es is not done by technical support but by the sales department, recently there have been some changes so that the opening hours of sales are extended, you can read that in the announcement forum, so i hope they will be able to fix this for you after the DOS is completely over.

Kindest regards,
Patrick

[korrs]

Well, to tell you the truth, I've got the impression they're a bit overselling now. There are more and more negative reviews on WHT, from people that have just signed up like me which bothers me tremendously.
I really hope it's going to get better over the next week, because I do need to move and close my old hosting account. But all these events and negative reviews make me wonder...

[rainboy]

korrs,

If you sign up on a VPS and that VPS is going to fill with new customers, it might be a bit of a hassle to get things stabilized, a lot of these people are jumping from one VPS provider to the other till they find one where their account is setup as last one on the VPS and it all looks stable, and when not, they keep on moving. Another problem i see with VPS'es is that most users do not realize that you will need some memory to do things on, and that a 256mb ram with lets say cpanel is really the minimum environment you want to run at. If on top of that all comes a DOS attack on a datacenter (which can frankly happen to any host, or did already happen to them) people tend to quickly move on to the next host.

I did exactly the same thing, I have seen a few of the larger VPS companies, and did run away fast, and not because necessarily their hardware was bad, or the VPS was slow, but because support was bull****ting me. And if there is anything i can't take in case of server problems is that a tech resp. lies to you in the face.

This is what made JPC my choice of company, and i am glad i made the decision, does that mean nothing can go wrong ? ? sure it can, i am still suffering from some minor routing problems from the DOS yesterday, but i know this will be solved shortly. Am i planing to move hosts again, not likely i am very happy so far with JPC, but i can only say, come and try it yourself.

Kindest regards,
Patrick

[Rebel007]

Well, to tell you the truth, I've got the impression they're a bit overselling now.

I am not going to bother replying to the rest of your post, but what I would like to know is WHAT you are basing that information on? Before going VPS I read a lot and tried to learn, it is almost impossible to oversell a VPS (Unlike a shared account) because the Virtuosso system that Jaguar use doesn't allow it, and neither by the way does the other VPS software Xen.

If you read the wht posts, there are VERY few people complaining but one or two who post a great deal, in fact one prolific poster over there I would rather not have as a client if I were Jaguar have a read of the sigs and/or the member class of the posters there.

[korrs]

Patrick,

That's what I'm trying to avoid: jumping from one host to another. I want to move once and for all, and hopefully stay here for as long as I keep my project running.
But what's worrying, when I signed up with JPC, almost all reviews were very positive, and I liked the prices, too. And then all these troubles started, and to me it looks like their overselling, because I've been in a situation similar to this once, last year, when the host (soon to be ex) admitted they were "caught with their pants off". I do hope I'm wrong and it's going to stabilize soon.

[korrs]

Rebel007,

As you might've noticed, I'm a new client, and I can have doubts, especially after reading all these threads.
http://www.webhostingtalk.com/showthread.php?t=519187
http://www.webhostingtalk.com/showthread.php?t=519167
http://www.webhostingtalk.com/showthread.php?t=518800
http://www.webhostingtalk.com/showthread.php?t=513006

[Rebel007]

Sorry but you are going to HAVE to start reading between the lines, just going from ONE of your links (where I happened to be involved in the conversation and KNOW Paidhosting was stirring without any justification) you can see from these posts I am quoting....

paidhosting
Temporarily Disabled
Registered: Sep 2005
Location: With ur Wife
Posts: 927

Originally Posted by paidhosting
Well i have one vps from jpc also (hmm actually 2 now). The first one has load issues like u too, not that bad but it never goes below 0.20 average load and most of time its at 0.66 or + . So i am moving to another location hoping that vps is better than this one. And i think i am on something called hypersomething dunno.


And regarding the support reply, get used to it when it comes to load they give same reply all the time lol.

anyways do netstat -tap and see how many connections u got.


You think 0.60 is bad load? wow...
Status: Offline

#39
Rebel007
WHT Addict


Registered: Mar 2006
Posts: 104
Status: Online Wiping a VPS and restarting it is a sales task I think you will find, and Sales are not 24/7, they are Mon - friday and normal office hours, so I would be surprised if you hear anything before monday, and even then they will deal with all requests in the order they were received.

As a customer, I can only speak well of Jaguar, I have had bad hosts, and Jaguar do NOT fall in that category.

paidhosting
Temporarily Disabled


Registered: Sep 2005
Location: With ur Wife
Posts: 927
Status: Offline
Yup it went to sales department bad luck for me huh ?

Rebel007
WHT Addict


Registered: Mar 2006
Posts: 104
Status: Online So when I said earlier it was a sales issue here and you said here that
Quote:
so that is in no way concerned with sales, cause i already had got a new billing invoice for the same VPS about 1 week ago, so it shouldn't be under any condition be a sales issue

I was correct then?

I have to admit I am quite surprised at some comments made by people whom I had previously respected and thought knew what they were talking about insinuating I was talking complete ****, since as a Jaguar customer, I was told when my initial VPS order was put on hold waiting for Sales dept to deal with it, and later when I altered my plan and increased memory/control panel etc that again was dealt with by SALES, I was going from personal experience not supposition and innuendo.

I guess in future I am as well not replying with solutions and reasons even if I am correct eh?

[Rebel007]

By the way, in that same thread there was another poster who was almost singlehandedly taking down the whole server and that was the issue in anycase, if you read the whole thread (as I did) you would have seen that Highway of Life was causing the problem and it was not Jaguars fault, in fact Jag had no choice but to suspend his account because it was taking the whole server down and then Jag got slated for taking that action .

PLEASE PLEASE remember a lot of posters over there have an axe to grind, and many people are deliberately trying to hurt these hosting companies because of some perceived hurt they have suffered.

I am simply a customer of Jaguar, I have been with numerous other hosts, and Jag have been the best they are fair, and the service is very very good if you want a fully managed dedicated server (as some of the wht posters seem to) you are NOT going to get it at $39.95 a month

If however, you are realistic, and have realistic expectations then stay with Jag you wont be dissapointed, if not, then personally I hope you do go elsewhere, because that way someone else will have to support those unrealistic expectations and at least you will not be hurting the service that I am getting from what I consider a first class host.

[ivytony]

what's the minimum RAM required for running Direct Admin.
I chose their discovery plan (128MB memory) with Direct Admin control panel. Do I need to upgrade memory?

update: problems already got solved. Everything seems to be fine now.

thanks guys

[Rebel007]

Tony, as you may have discovered DA will run with 128Mb ram and reasonably well, if you were to have chosen Cpanel, 256 is the minimum, but IF you want to see a real difference in terms of speed, try DA with 256mb ram especially when you have software loaded on your VPS it will make a marked improvement.

[korrs]

ivytony,
Good to hear your problems got solved.