I got this message after the full backup on my old host was complete:
-------------------------------------
pkgacct started.
pkgacct version 4.1 - running with uid 0
using time::hires for speedups
Copying Reseller Config...Done
Copying SSL Certificates, CSRS, and Keys...Done
Copying Mail files....Done
Copying frontpage files....Done
Copying proftpd file....Done
Copying www logs.............
.........
.........
.........
.........
.........
Done
Grabbing mysql dbs............
.........
.........
.........
.........
.........
Done
Grabbing mysql privs...Done
Copying mailman lists....Done
Copying mailman archives....Done
Copying homedir....Done
Copying cpuser file.......Done
Copying crontab file.......Done
Copying quota info.......Done
Storing Subdomains....
Done
Storing Parked Domains....
Done
Storing Addon Domains....
Done
Copying password.......Done
Copying shell.......Done
pkgacctfile is: /home/backup-6.8.2006_16-03-47_ally.tar.gz
Creating Archive ....Done
md5sum is: 89e6324e0524c809e1474fa75f862040
------------------------------

Looks fine to me, but why the tech support cannot extract anything from it? Can it be because I'm moving from shared to VPS???