4 emails to support, 4 days and counting, wheres the customer service ?

[whitemountain]

I ordered a vps a few weeks ago and had hassles setting it up, took nearly a week to get the welcome email. Now im having trouble configuring it as my main domain is still not showing up in a browser, I need some help to check ive set it up correctly and establishing why it isnt working a week after delegating my domain to jaguarpc, Ive emailed support 4 times now and no reply at all!

Whats going on ?

Can i get some assistance please!

Kym

[Vin DSL]

1. What address are you sending the mail to?
   
2. Are you sure your Internet mail shield (whatever you're using) isn't blocking the replies? Be sure to 'whitelist' them!

[whitemountain]

im sending the emails to support@jaguarpc.com
and yes ive checked all spam folders, I havent received a reply at all over the last 4 days which is most disappointing and Im now very concerned ive chosen the wrong host.

Assume this is a mixup of sorts but what do i have to do to get some assistance here?

Its now costing me money as i cant setup my new sites.

[jason]

Try sending a PM to Jag.

--Jason

[Ron]

Why not try opening a ticket in the client section instead of sending to support email address? Just a thought.

[the_ancient]

Why not try opening a ticket in the client section instead of sending to support email address? Just a thought.

ding ding ding

if you dont get a auto reply from the system, THEY DID NOT GET YOUR EMAIL.

[Gwaihir]

Is there are support@ e-mail address? Where did you get that from?

I remember trying that a long time ago when I was locked out of the ticket system due to routing problems. I think I just got a bounce. Could have been an auto-reply telling me to use that ticket system. Either way, I think that's what you need to do: raise a ticket the proper way.