Is there a problem on Draco?

[Rebel007]

Or is it my end?

I have opened a ticket and am waiting (im)patiently, but I wondered if this was my problem rather than a server problem?

[tubechallenger]

I am currently having an issue on phobos.

[homoludens]

It's not your end.

I can't get a peep out of it either.

IP packets seem to be bouncing endlessly between 65.254.43.35 and 65.254.43.33.

[Rebel007]

Thanks homoludens, if its not my end I will leave it to Jag support to put right, I haven't had a reply from them yet with the exception of the auto response, so thought it was worth asking in here.

[tubechallenger]

phobos is down due to emergency power upgrades...

[homoludens]

Thanks homoludens, if its not my end I will leave it to Jag support to put right, I haven't had a reply from them yet with the exception of the auto response, so thought it was worth asking in here.

I totally agree with that mentality. It let us both know that the problem was wider than our own VPSes.

phobos is down due to emergency power upgrades...

Same for Draco:

"We apologize for the inconvenience. There is a emergency power upgrade in progress in the data center , we currently do not have an exact ETA for the power upgrade time, but technicians are working and it will be completed soon.

Let us Know if you need further assistance."

[Highway of Life]

Must be on katarn as well... can't get a peep out of any of my websites.
The dead give away is that we are in the Atlanta facility... see the News/Announcements for the latest report.

[sciulli]

All sites on Miranda also down due to emergency power upgrade.

[Highway of Life]

*sigh* more downtime...

Though I feel bad for you folks on Miranda, that must be a headache, there has been quite some downtime for you guys in the last two weeks.

[Highway of Life]

We are back online... thanks Jag

[JPC-Greg]

I tried to be as clear and open with the info as I could in the news and update post. I hope it helps shed some light and feelings.

[Rebel007]

Greg, most of us are aware you are trying your very best to sort these probs out, for me, I have to say the fact I reported it and have NOT had any reply is the one thing that concerns me, even after the problem has been solved support didnt answer me

Ticket no:-2318137

is my one concern

[JPC-Greg]

Yea I tried to help support actually and send out some replies myself. About 100 extra tickets flew in within minutes all with the same "server down" subject. I need to put something in place in those times so clients know we know and try to convince you guys to not open a ticket on known issues .

Would many of you be upset if I tried to put things in place to add a few extra clicks to your efforts, but still make it possible, to open tickets about a known issue? It really cripples response times.

[Ron]

Sounds like a great idea!

How about a quickie sugestion? Just a simple

WE ARE ALREADY AWARE OF AND ARE WORKING ON THE FOLLOWING ISSUES:

July 6 2006 12:14GMT (17:14 CST) aries server down.
July 6 2006 11:49GMT (16:49 CST) zeus mailserver down.

If we believe the issue will take longer than (insert time frame here), we will update you on the status on the public forum (link to notices)

That could go into the top of the status page, and all of the client section pages, and/or the open a new ticket page.

Just my nickel's worth.

[sciulli]

Hi Greg,

I'm not sure if others do, but when there's a problem I check News and Updates first then the VPS forum to see if anyone else has info before submitting a ticket. If there's nothing there, a few extra clicks won't deter me from submitting a ticket. Perhaps a redirect that displays the 3 most recent News articles with a button to continue ("would you like to proceed"). It will encourage faster posting of news as well as force customers to view the latest news before submitting.