loosing patience fast

[Redemption]

I opened an accoutn yesterday, been exchanging emails with Celia H.

At any rate I need to put in some tickets, "get firewall module activated" "get more items on the status screen on cpanel" Does not show apache or ftp other importatn things that all other capanels from previous companies have.

I never got the email telling me how to log in the support site, i requested info the log in info from celia. she provided my log in. Go to the site and cant log in and now ip is banned for triying too many times to log in.

This is something that should not be hapenning, I need acces to the pannel and getting that information is becoming a task.

[TheClanHQ]

May I suggest you take a deep breath and relax. I am new to JagPC as well and they have gone above and beyond my expectations with everything thus far. They really do care about their clients, and watch them prove it to you.

Also be sure that important information they send you isn't being caught up in a spam filter and thus you are not receiving it.

Heck just give them a call and speak to them: 1.800.558.5869

They've been top notch for me and I am sure they will be the same if not better for you.

Hope it all works out for you Redemption.

[Redemption]

May I suggest you take a deep breath and relax. I am new to JagPC as well and they have gone above and beyond my expectations with everything thus far. They really do care about their clients, and watch them prove it to you.

Also be sure that important information they send you isn't being caught up in a spam filter and thus you are not receiving it.

Heck just give them a call and speak to them: 1.800.558.5869

They've been top notch for me and I am sure they will be the same if not better for you.

Hope it all works out for you Redemption.

Thank you for the encouraging words, I been looking for a decent provider for a two weeks, the first one support was non exsistant. The seccond support was good but they did not have virtuozzo and I wanted that. This is the third company I try, little things bug me. I sent one more email and if the issue is not corrected, I am just packing my bags and keeping the good old reseller account that I have instead of upgrading to the VPS. I read allot of good things about this company at WHT, but my patience is verry thin right now.

I have wasted half a day, weiting for replies to my emails in attempts to correct the problem.

I tried calling that number but the only option is for sales and you get an answering machine, of course they tell you for support to log onto the support site "I CAN'T" hello.

[the_ancient]

I tried calling that number but the only option is for sales and you get an answering machine, of course they tell you for support to log onto the support site "I CAN'T" hello.

Did you happen to leave a message telling them of your problems, I bet not

[Gwaihir]

I tried calling that number but the only option is for sales and you get an answering machine, of course they tell you for support to log onto the support site "I CAN'T" hello.

So you can feel perfectly free to use that sales hotline to get help with logging on to the support site.

Pity you got a machine. I guess they have more lines than people. Did it offer to call you back? If so, did you leave a number? Either way, just give it another shot 15 minutes later. Oh; right now Live chat is also Online

[Redemption]

Did you happen to leave a message telling them of your problems, I bet not

I did not, I did not think that it was appropiate to leave a support message on the sales answering machine. However if this is an acceptable practice then i will do that.

From my original message on this board, to this one it has been two hour and no email adding a simple account to their support system. If this is the great support, then I guess I am in for another disapointment.

[Redemption]

So you can feel perfectly free to use that sales hotline to get help with logging on to the support site.

Pity you got a machine. I guess they have more lines than people. Did it offer to call you back? If so, did you leave a number? Either way, just give it another shot 15 minutes later. Oh; right now Live chat is also Online

I tried live chat, every time I try it, it goes to the email support. Nobody there, or maybe they are there but bussy doing other things?

You would think that they monitor the forums...

[the_ancient]

I did not, I did not think that it was appropiate to leave a support message on the sales answering machine. However if this is an acceptable practice then i will do that.

Except Sales sets up the Support accounts and if you cant access your account in the support system, sales needs to address it.

Plus there is no hard and fast lines drawn in the sand of sales and support. There are just more people Dedicated to Support only, and they dont want people calling up wasting toll free (collect) money asking how the access their email account

After all JAG is a Budget host so they get alot of people that have zero experance running a web site and need to handholded.

From my original message on this board, to this one it has been two hour and no email adding a simple account to their support system. If this is the great support, then I guess I am in for another disapointment.

[Redemption]

What a crappy system, I went to cancell and guess what. I cannot use the cancellation form because I do not have the user name and password for the client section.

You have got to be kidding...

[the_ancient]

You would think that they monitor the forums...

many of the Support staff posts here all the time, Including Greg the owner of JPC...

if you want you can PM "jag" that is the man himself

[the_ancient]

What a crappy system, I went to cancell and guess what. I cannot use the cancellation form because I do not have the user name and password for the client section.

You have got to be kidding...

ROFL, what you call Crappy, I call GREAT

I would hate to have some asshat come in and cancell my account because JAG used some generic Form Cancellation system where all you did was type in the domain name

[Redemption]

Except Sales sets up the Support accounts and if you cant access your account in the support system, sales needs to address it.

Plus there is no hard and fast lines drawn in the sand of sales and support. There are just more people Dedicated to Support only, and they dont want people calling up wasting toll free (collect) money asking how the access their email account

After all JAG is a Budget host so they get alot of people that have zero experance running a web site and need to handholded.

How is this, add a non toll free number for people that need something???? I do not nee them to tell me how to access email account, I need the to activate and send me aworking client account user name and password. I do not need sarcasm, I paid I did my part. They are the ones slacking on their end not me!

If you are not able to help me with my problem then I sugges you take yous sarcastic kiss ass attitude and put down someone else. All I am asking is for support, I think two hours is long enough for them to answer an email.

[the_ancient]

If you are not able to help me with my problem then I sugges you take yous sarcastic kiss ass attitude and put down someone else. All I am asking is for support, I think two hours is long enough for them to answer an email.

Get use to Sarcasm from me, That is all I post, ask anyone....

I am an Asshole and Damn Proud of it... it took me DECADES to build my asshole persona and I am not about to lose it now.

as far as them "slacking". sure thing

as far as me being a Kiss Ass?????? LOLLOL LOL LOL LOL

I have critized JAG many times on this boards, Problems are ALWAYS corrected, I am a Paying Customer Just like you, I would not be here if Jag Slacked off, and I never let him!!!!

http://jaguarpc.com/forums/member.php?u=1 There is the man, Just posted Today as a matter of Fact

[Redemption]

ROFL, what you call Crappy, I call GREAT

I would hate to have some asshat come in and cancell my account because JAG used some generic Form Cancellation system where all you did was type in the domain name

The form should allow to submit what ever information people have. They could then of course pull the account and contact the owner directly.

Pull your head out their ass dude. YOu are attacking me because I am not getting the support you get? You think 2 and half hours, is acceptable time to reply to an email?

[Redemption]

Get use to Sarcasm from me, That is all I post, ask anyone....

I am an Asshole and Damn Proud of it... it took me DECADES to build my asshole persona and I am not about to lose it now.

as far as them "slacking". sure thing

as far as me being a Kiss Ass?????? LOLLOL LOL LOL LOL

I have critized JAG many times on this boards, Problems are ALWAYS corrected, I am a Paying Customer Just like you, I would not be here if Jag Slacked off, and I never let him!!!!

http://jaguarpc.com/forums/member.php?u=1 There is the man, Just posted Today as a matter of Fact

As long as you know what you are then I guess is ok. I feel sorry for the assholes that do not realize they are assholes.