Can someone from JaguarPC help me out here?

**Ankit** · 09-24-2006, 05:27 PM

So I signed up for a VPS server yesterday. After registering and paying via PayPal, I got an error message from the JaguarPC side of the order process that said something to the effect of 'we could not find an order corresponding with your transaction.'

Since then I've gotten around 2 emails an hour telling me to log in to the customer center to pay my already paid invoice. I would've posted a support ticket in the support center but I can't log in. Apparently my email address exists when I need to be billed but it doesn't exist in the system when I need to ask questions.

I've emailed support@ 2-3 times, and I get back some email about having to click a link to confirm I'm not sending spam. I click the link and get 'Verification denied' and 'This page has not been accessed correctly.' I've tried copy and pasting as well as clicking on the link, no dice.

I can't think of any other way to get in touch with anyone from JaguarPC because I can't email them and I can't submit a ticket to them, so this forum is my last option.

If anyone from JaguarPC is reading this and can help me out, my email address that you can use to check out my order is ankit.sharma [@] netscape.com and I can supply the PayPal transaction number and whatnot if needed.

Needless to say, this is not a great start to my JaguarPC experience, I sincerely hope it goes uphill from here.

Thanks,
Ankit

**Vin DSL** · 09-24-2006, 05:41 PM

Originally Posted by Ankit

Needless to say, this is not a great start to my JaguarPC experience, I sincerely hope it goes uphill from here...

Hang in there! Signing up is the hardest thing you'll ever do at JagPC... and usually this sort of thing only happens on weekends. Additionally, VPS and PayPal require special handling, soooo...

If it was me, I'd start working my way down this list:

http://jaguarpc.com/forums/showgroups.php?

In particular (JPC Dream Team):

Jag
Eric
Les
Veena
Masood
Sarah
JPC-Cecilia
JaguarJoshua
SmithJPC
the_ancient

And, in that order -- for SALES issues -- and see what kind of response[s] you get. No matter what you do, even if you do nothing, they'll be all over your order in about 12 hours (Monday morn), so don't fret!

Tech Support will probably be of no help, on weekends, concerning Sales/Billing inquiries... Two different departments!

BTW, if you found my response satisfactory, you might pass this along. I'm seeking a Customer Service Representative position at JaguarPC -- The worlds most reliable end-to-end hosting solutions provider...

Have a nice day!

Regards,
VinDSL

**the_ancient** · 09-24-2006, 10:25 PM

Also if your in the US, there is a toll free number at the top of this page you can call

**JPC-Veena** · 09-25-2006, 05:26 AM

Hi Ankit,

Sorry for the delay on this, I checked your account and it is being shown in "Pending" status, looks like the payment has not yet reached or not checked/recorded yet. I have also opened a ticket in sales from your account, the ticket id is 2374457 and notified sales dept. about this issue to check on your client login and the new order.

**the_ancient** · 09-25-2006, 07:37 AM

Originally Posted by Ankit

Thanks for your response.

I've gotten a response from someone asking me to enter my PayPal transaction number into the ticket system, but still can't do so due to the lack of functioning client login information. Any help would be appreciated.

1>Check your Spam Box. Your login might be there.

2> Call the Number above

3> PM Jag on these boards

**Ankit** · 09-25-2006, 07:43 AM

Originally Posted by Veena

Hi Ankit,

Sorry for the delay on this, I checked your account and it is being shown in "Pending" status, looks like the payment has not yet reached or not checked/recorded yet. I have also opened a ticket in sales from your account, the ticket id is 2374457 and notified sales dept. about this issue to check on your client login and the new order.

Thanks for your response.

I've gotten a response from someone asking me to enter my PayPal transaction number into the ticket system, but still can't do so due to the lack of functioning client login information. Any help would be appreciated.

**Eric** · 09-25-2006, 08:42 AM

I will reply to your email/ticket including your client login details.

**Eric** · 09-25-2006, 09:34 AM

Originally Posted by Ankit

I've gotten the login information but when I try to enter it I still get 'Sorry, that username or password is incorrect.'

When I hit 'Lost password' I get 'Sorry, that email address does not correspond to an active user.'

I'm not using the wrong place to log in, right? It's at https://secure.jaguarpc.com/clients/index.php ?

Sorry about that, please try again now.

**Ron** · 09-25-2006, 09:39 AM

mine too

**Ron** · 09-25-2006, 09:43 AM

Random timestamps error... Eric's reply quoting Ankit, is before Ankit's post!

**Ankit** · 09-25-2006, 09:43 AM

Great, it's working now. I'll send my PayPal information there, thanks for your help.

**Ankit** · 09-25-2006, 09:55 AM

I've gotten the login information but when I try to enter it I still get 'Sorry, that username or password is incorrect.'

When I hit 'Lost password' I get 'Sorry, that email address does not correspond to an active user.'

I'm not using the wrong place to log in, right? It's at https://secure.jaguarpc.com/clients/index.php ?

**JPC-Greg** · 09-25-2006, 12:03 PM

Originally Posted by Vin DSL

BTW, if you found my response satisfactory, you might pass this along. I'm seeking a Customer Service Representative position at JaguarPC -- The worlds most reliable end-to-end hosting solutions provider...

huh, since when? Think half the forum regulars would have a stroke to see a vin reply in a ticket one day .