help - problems moving to vps

[btimms]

In trying to get my vps setup I got 2 new jag nameservers to use ns3 and ns4.nocdirect.com and it was strongly suggested by support that I register private nameservers as when I added new accounts that I would have to make a ticket to get it added to jags nameservers. Well the first thing I did was change the nameservers on the main hosting account as the nameservers above were different from my shared account and start the registration process for private ns which I did. Well this morning I stopped recieving email on my main hosting account but continued to recieve on other accounts whose nameservers have not been changed from the shared. Also changed to my private nameservers about an hour ago and still no emails. When I put this in my ticket support replied that I could always change back to ns3 and ns4.nocdirect.com which first started not delivering email.

So I'm definitely not communicating with support. I don't care one way or the other what nameservers I use - I just don't want to loose emails. At this point I cutting and running back to my original shared nameservers until I can understand whats happening.

Comments and suggestions are appreciated.

[JPC-Ben]

Hi btimms,
Please submit a ticket to the sales department with your domain registrar details and we will assist you to register your private nameservers and set them up for you.

[btimms]

Hi btimms,
Please submit a ticket to the sales department with your domain registrar details and we will assist you to register your private nameservers and set them up for you.

Hi Ben,

Please see ticket 2429390 (closed now) and 2431051.

I have reset to the shared nameservers and things are working now. Its obvious I need further instructions welcome email. I also just found out that one of the other websites I have has been down for 2 days because the jag vps nameservers I was given were not working. I guess after the closed ticket listed above I assumed (as old as I am I know better than to make assumptions) that all had been setup to run DNS on my vps using the Jag nameservers.

I think at this point since all appears to be working now on shared is to try to spend the next couple of days getting my arms around whm and setting the dns correctly. If there is a problem because I'm still on shared just bill that out. I've got to get to a point where I understand this and don't have to go to support for everything.

Thanks