New Account Can't Log Onto CPanel

[access2]

I've lurked around and found a similar thread http://www.jaguarpc.com/forums/showthread.php?t=13941, but nothing that exactly
fits my situation. I started a new shared account Saturday. The DNS information seems to have propagated, but I can't log on to CPanel or FTP files. My FTP client seems to get the expected response from "jthewhol" as a username, but won't accept my password.

I followed the DNS transfer instructions at aletianic.com before I even found the FAQ Database, so I may have shot myself in the foot there, but I don't see anything about retrieving the CPanel password. It *should* be the same as the WHM password, shouldn't it?

Do I need to open a ticket to fix this? Is there an appropriate buzzword I can use to keep this from costing me an additioanl charge?

[Smithjp]

There is no additional charge for it. This is included in support. You can open a support ticket with the username/password that you are using so that we can check it and reset it if required.

[Frank Broughton]

Is the the main account or an additional FTP account. If additional you must log in using username@domain.com