Server down. Server issues

[grishick]

I used to love this service, now I nearly hate it. My dedicated server has been down for a day now and this is the 5th time in the last 6 months! What happened to jag?

[grishick]

I signed up this afternoon with JPC as a client.

I have to say that I have never seen support rip through issues as fast as I saw today.
Not hours, not minutes, SECONDS!

We aren't talking about a huge number of tickets, when you first sign on, there is just the normal housekeeping stuff to take care of - I just couldn't get over the speed of the results.

Jim and Andrew were the main players. Kudos guys!

I suppose you got lucky. I used to be amazed with support too until this year. I have been a customer since 2001 and now my dedicated machine has been down for a whole day! Not only that, but several times during the last day, support told me that they fixed it although they actually did not, so I had to go and check myself that services were not running, until they finally admitted that server is actually down and that there is a hardware failure. After that they "fixed" the hardware problem and told me that everything is fine. I checked the website and it was still down. And it still is down, although the ticket has been open for over 10 hours. The worst thing is that this is the 5th time since January 07. I am getting desperate.

[JPC-Greg]

Moved this post to its own thread so we can discuss this and work the issues. Your in touch with me via pm now. Need to know what server this could be to check its history. thanks