Very Big problem with Email

[JPC-Veena]

Connie,

Yes, please open a ticket to get spf added for your domain(s).

[Gwaihir]

Why would my ISP have anything to do with it?

If I want to sent emails through my ISP with a return address of my domain, wouldn't I add an SPF record with my ISP's domain (or even my static IP) to MY DNS zone?

Aren't I in control of the SPF records for my domain?

I'm confused.

Yes Ron, the record is in your DNS zone and you are in full control of it. However, if you send mail through your ISP's SMTP, that ISP is in control of exactly what server it sends it from and by what name it identifies itself. You need info on that to write a proper SPF record.

I don't know about your ISP of course, but around here they use a confusing garble of domain names (usually inherited through many mergers over the years) and use an ever changing pool of servers. (There are probably a couple of servers active at any time for load balancing reasons and they change for maintenance, upgrades, whatever.) To my knowledge, none of them publish any info on their pool and they just do as they see fit.

So.. how does one get that in an SPF record and make sure it stays up to date? (I wouldn't want it to become outdated without me noticing, as then it would work worse than no SPF record.) Fortunately SPF has a mechanism for that: you can include your ISP's SPF record in your SPF record. Thereby you leave it up to that ISP to keep that part - the part about its own mailservers - up to date for you.

Unfortunately, not many ISPs care about SPF records yet and as you notice, as soon as you use their SMTP you're dependent on them either way. Either you need to know exactly what servers your mail may originate from and know that list is exhaustive and not about to change on you frequently and without you knowing it, or you need them to keep a proper SPF record themselves which you can include.

[arianetwork]

I had the same problem. I did some research, filed a ticket, and it turns out my resolv.conf file was screwy.

Perhaps that's the same issue for you?

masood,
can you fix my problem with edit resolv.conf ?

[JPC-Masood]

masood,
can you fix my problem with edit resolv.conf ?

What problem?

[arianetwork]

this problem :



i have vps with jpc and my Emails have problems . when i send Email too yahoo or another server my Email dose not send or it goes to bulk or spam

[Connie]

Your going to have to file a support ticket if you haven't already.

[JPC-Masood]

this problem :



i have vps with jpc and my Emails have problems . when i send Email too yahoo or another server my Email dose not send or it goes to bulk or spam

But you said you had a problem with resolv.conf? see:

can you fix my problem with edit resolv.conf ?

Your email problem can be fixed through support. Please follow up in your support ticket where you have been provided all details on your issue.

[JPC-Masood]

Masood,

Is this something I can add into my DNS zone?

What type of record would it be? PTR? TXT?

Any other settings I should know before I add one?

(Could this info be added to the kb?)

Thanks.

Yes, being a reseller you have control over your dns zone and can edit it and add SPF record. It is a TXT record. You can read more about Sender Policy Framework here: http://www.openspf.org

[Ron]

What I meant is could you add instructions on what goes in what field on the edit DNS Zone Cpanel page so that idiots like me can fill it in properly.

Looking at the KB page it advises resellers (who have dedicated IPs, but mail is sent from the shared IP) to use:

"v=spf1 a:servername.nocdirect.com ~all"

Why whould I want to softfail all "~all" ? Why wouldn't I want to use

"v=spf1 a:servername.nocdirect.com -all"

to explicitly state that mail must come from servername.nocdirect.com and reject anything else?

Thanks.

[Gwaihir]

You can do so. I suppose it depends on the purpose: most start about SPF to help their legitimate mail through filters and take a cautious approach towards 'badmouthing' other mail. Perhaps just in case their record is incomplete? You have no users sending through their ISP? Or are you setting up the records for your own (not-resold) domain(s) only?

If you know your record is correct and / or are particularly interested in using it as a measure against spoofed 'from' adresses ending in '-all' may indeed be better for you.

BTW: I do get the vague impression that actually helps . I frequently saw series of bounces from spam runs using a faked from address on my domain, but not anymore for the last few months. Coincidence, or the SPF's '~all' scaring them off?

[arianetwork]

masood

Your problem is because you are sending spam and bulk mail to yahoo. When you stop that, your problem will be solved automatically.

we did not send spam to yahoo till now.there whas no spamming to be stoped.how can i remove my domain from yahoo spam list?
should i contact them personaly or you will do it for me?

[JPC-Masood]

how can i remove my domain from yahoo spam list?
should i contact them personaly or you will do it for me?

Yahoo does not provide any delisting services. Once you follow the guidelines which were provided to you in support ticket to stop sending spam and bulk mail to yahoo, you will get delisted.

[arianetwork]

hey man , i don't want to follow up your useless article . i have pay $45 per month so i need correct and safe VPS .

[JPC-Masood]

Your vps is safe and working perfectly fine. If you abuse your own services, you will have to face the consequences. Please follow up in support ticket if you need further support.

[JPC-Greg]

Dear Ariannetwork,
As per the numerous tickets, emails, and correspondance you need to take
your issue up with where the problem lies, its not with our server,
service, network, or your vps. You need to follow our instructions on
the tickets or we cant help you if you wont cooperate.

Please follow our instructions if you wish your
email problems , that arent in any way related to your vps or our
ability to provide service, to be resolved. We arent the ones with the
spam block on your site, that other company is and thats why they cant
receive your emails to them. Your emails work everywhere they should,
except their site becuase of their actions. You will need to contact
them to sort it out.

Regards,
Greg