account wrongly cancelled

[esonline]

Hi

I have three VPSes with JaguarPC. I sent instructions to close one of them, web3.mydomain.com.

When I woke up this morning. I found that JaguarPC had closed web1.mydomain.com.

As my VPSes have DNSes pointing to them from web1 (where mydomain.com resides), my emails, websites, etc are all down.

I also cannot access the client's control panel at web1 -- it doesn't exist any more -- so I cannot monitor progress.

The chap on Jaguarpc chat was very helpful. He got through to the Director of Sales to seek help for me. I know I am impatient -- it's only been an hour since -- but I am wondering why this had to happen in the first place, since I had indicated web3.mydomain.com in the cancellation form. I also indicated the vps's account number (just in case). But, in spite of this, web1 was wrongly cancelled.

On hindsight, I am thinking that perhaps I had made the fatal mistake of 'putting all my eggs in one basket' -- I had moved all my vpses from other hosting providers and placed them in JaguarPC.

I cannot access my emails and I cannot find out just what progress has been made in getting my vps on web1 back, together with all the websites.

HELP!

BTW, I wanted to close web3 because I had been having problems with the server. So I moved the websites on that vps to other vpses with JaguarPC.

[Ron]

Sorry you're having these problems. At the time they are happening, they are so all consuming on your mind. When they are straightened out, you'll look back at it and think "Why was I so upset? It wasn't all that bad."

I think it's the lack of control that we --as webmasters-- are used to having over everything. When there's a problem and we're helpless and can't do anything it's very frustrating.

I hope everything is back online for you quickly and with no material impact.

[esonline]

Thanks Ron for your kind words.

Apparently, the websites on web1 are back now. BUT, it seems JaguarPC has used a backup from 14 July 2007. Today is 19 Sep 2007. Many changes have taken place since 14 July 2007.

I thought they do daily backups! I saw the notice somewhere before I signed up. 14 July 2007 is no good.

Also, the control panel (Interworx) is not accessible so I cannot get in to do any work.

[Frank Broughton]

Get a gmail account for communications in times like these! Yes a daily backup for cases like this should be restored for free for you. You do need to have your own backups to cover for your own errors but for hardware failures and such they backup - indeed the ads say daily backups:

+ FREE Daily backups utilizing brand new large raid NAS appliances powered by R1Soft Enterprise CDP software

Hey things happen though....

Ron hit the nail on the head how we like to be in total control and when we are not it is frustrating! Been there myself. Gave Nick some short words the other day in chat and did not mean too. The support here has always been great to me when I needed it.

Nick sorry 'bout that pal!

[esonline]

Hi Frank

Thanks for your comments.

As I am writing, Ben and his team have got the HTML websites on web1 back, updated as at today's date.

They are still at it trying to restore the websites running on mysql.

I am cheered by the fact that these chaps are good at putting things back in order again, and in good time too. I know they must be spending much time on my vps at web1 this morning and I appreciate this very much.

Previously my websites were on different hosts -- hostforweb, hostmysite, steadfast and verio. JaguarPC's offer of free months gave me the opportunity of moving all these websites under ONE roof (though on different VPSes) at JaguarPC without incurring much cost.

Thanks for your suggestion of getting a gmail account. In fact, some of the websites have their emails powered by gmail. The problem is that the DNS settings (though the websites are on different VPSes) rely on the nameservers residing on web1. All the websites have their DNSes pointing to nameservers on web1. That's why I could not retrieve my emails on these accounts powered by GMAIL.

[EuroNut]

The problem is that the DNS settings (though the websites are on different VPSes) rely on the nameservers residing on web1. All the websites have their DNSes pointing to nameservers on web1. That's why I could not retrieve my emails on these accounts powered by GMAIL.

You have my sympathies too - At least you're with a host that cares

I have a suggestion for the future for you (although it's of precious little use right now) - If you're running your VPSs with cPanel, have a look in WHM at server clustering - you can set all your VPSs up as sync'd DNS servers (make a change on one and it updates the others) - That way, if one VPS is ever down, at least you've got SOME sort of DNS running for the sites that are still up.

I've got a DNS cluster running across multiple WHMs on boxes with different suppliers in different countries, and it's bailed me out more times than I care to remember!

Good luck with the recovery program

[esonline]

Hi EuroNut

Thanks very much for your suggestion.

I am running the VPSes using Interworx.

Interworx has a clustering feature but I found out too late (after starting on it) that the clustering feature is ONLY for servers NOT VPSes.

I am trying to find out how I can use the spare IPs on the different VPSes to act as additional nameservers so that when one VPS is down, the other VPSes are still up and running.

At this moment of writing, I am happy to report that all websites running on mysql are back online using the latest backup snapshot -- i.e. 18 Sep 2007.

Only one last thing appears out of order -- the Interworx control panel shows INVALID CP LICENCE. I think JaguarPC are still at it.

I have to say my JaguarPC experience -- seeing these chaps get things back into order -- beats those I have had at hosts elsewhere, even at Verio where I am sad to say is far below par. I am not new, having hosted websites since 1999. Back then, I started out on a full server with DIALTONE INTERNET..

[Frank Broughton]

EuroNut where can one find out more info on WHM's clustering besides the cryptic cPanel docs? I know google, but was just a wondering out loud if ya have some info available...

[EuroNut]

EuroNut where can one find out more info on WHM's clustering besides the cryptic cPanel docs? I know google, but was just a wondering out loud if ya have some info available...

Actually Frank, I never did any swatting up on this one - I just dove in and found it a piece of cake to set up (remarkable for me really! )

Best way to get started is to get the WHM of each server/VPS running in different browser tabs so that you can hop around between them ....

Stage 1 is to set up the trust relationship between each WHM, so you cut and paste remote access keys between boxes so that each can talk to the others.

Stage 2 is to go into "Configure Cluster" and switch each WHM from stand-alone to "Enable Dns Clustering" and set each box to "Synchronize changes".

Once you've got the boxes acting friendly like this, you can decide which IP(s) from each box will act as name servers, update that info at the registry, and then edit each DNS zone on ONE box to reflect the change.

As you save a zone on whichever box you're working on you'll see that it takes a few extra seconds to save and then reports that BIND on each of the other boxes has updated.

I find it particularly useful as I'm in the UK and I have boxes elsewhere (including JagPC obviously) - My fastest connection is to my box in London, UK - so I do my DNS editing in the WHM for that box and watch it update to USA, Singapore, Australia, etc. In reverse, my tech in the USA uses the box local to him and his updates hit all the other boxes in exactly the same fashion.

Give it a try - You'll be loving it in 10 minutes flat - trust me on that one!

[EuroNut]

Hi EuroNut

Interworx has a clustering feature but I found out too late (after starting on it) that the clustering feature is ONLY for servers NOT VPSes.

Hmmm, that's a bummer I have to confess I'm devoted to WHM because of the DNS clustering built in - I guess if you haven't got that facility it's going to take a lot more manual updating or fancy scripting to set up a cluster ... Plan B (my choice) would be to cause a stir in the Interworx forums for the facility to be extended to VPSes ....

[esonline]

Just an update. It's been more than 24 hours and the Interworx control panel is still inaccessible. JaguarPC said they had raised a ticket with Interworx to handle this issue yesterday.

[Robertjp]

Provide us with your ticket number so we can check it.

[esonline]

Hi Robert

Thanks for helping out. Here's the ticket number: 12554836

Best regards.

[Robertjp]

Hi ,

I checked your ticket and we are waiting for Interworx Licensing support to resolve the license issue. I hope they reply soon and your issue is resolved as soon as possible.

[esonline]

Hi

I certainly REGRET having to say this out loud BUT it's been more than 2 days since and the Interworx Control Panel on Web1 is STILL not accessible!