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This is a discussion on Oh My God in the VPS & Dedicated forum
Aaaaarrggghhhh....!!!! This is not my month. I've been having problems all week with my new Enterprise server and when I finally got it working reliably ...

  1. 10-22-2007, 05:26 AM #1
    jagged
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    Oh My God

    Aaaaarrggghhhh....!!!!

    This is not my month. I've been having problems all week with my new Enterprise server and when I finally got it working reliably (thanks for the advice everyone) I had to delay moving all my sites to it as my old Freedom VPS went down for a big chunk of Friday

    Anyway, I finally got the sites moved and contacted support on Saturday morning to close the OLD Vps. I was told to fill in the online form, which I did, and I sat and waited.

    This morning (while still waiting for a response to the cancellation form) I got a bill for the OLD account. I logged in to the account and not only are they billing me for the old VPS (which is empty) but there is a note saying that they are about to delete my new VPS !!!

    With any luck someone will read my request to STOP before my sites all go down...it's already dissapeared from the 'manage sites' section

    Cheers
    Jagged

    PS before anyone suggests it, I made it absolutely clear which VPS I no longer required...
    Last edited by jagged; 10-22-2007 at 05:30 AM.
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  2. 10-22-2007, 06:15 AM #2
    jagged
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    Phew, I just got a reply from support and it looks like I caught it just in time

    Cheers
    Jagged
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  3. 10-22-2007, 06:18 AM #3
    JPC-Nick
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    Jagged,

    Was purely a mistake of hitting wrong button in the billing system, we never touched anything server side
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  4. 10-22-2007, 09:20 AM #4
    jagged
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    LOL there's nothing like keeping your customers on their toes! I'm still feeling dizzy from 30 minutes of frantic database backups just in case it all went tits up

    Cheers
    Jagged
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  5. 10-22-2007, 12:28 PM #5
    JPC-Nick
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    Jagged,

    Nothing to fear I had the ticket claimed the entire time, just with it being so chaotic I did not have a chance to swap them out in the billing system you just saw some red words
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  6. 10-25-2007, 08:32 PM #6
    Tcarter
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    Jagged, something somewhat similar happened to me (regarding billing),

    I had a standard reseller account, then upgraded to a VPN. I was getting billed for both and caught it 4 months down the line. I called support & they gave me a credit for the months that i paid for on my old reseller account.


    Great Customer Support
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  7. 10-25-2007, 09:11 PM #7
    Daniel_DBS
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    yes, when you upgrade in a situation like that always make sure that you cancel the old account.. usually they keep it open due to the simple fact a VPS is not just an "upgrade" its a whole new account
    -Daniel

    If the automobile had followed the same development cycle as the computer, a Rolls-Royce today would cost $100, get a million miles to the gallon, and explode once every few weeks.

    My scripts never have bugs. They just develop random features.
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