My terrible day!

[mr5]

Suddenly, there are a lot problems occurred with my VPS:

- I cannot receive emails
- I cannot log in FTP...

The worst thing is I cannot log in Nixcore to get support. It's weird! I don't know what happened.

Since they don't have a phone support, what should I do now?

[TahirMeer]

you can try contacting the support directly via Email at

support@jaguarpc.com

[EuroNut]

The worst thing is I cannot log in Nixcore to get support. It's weird! I don't know what happened.

Did you change your Nixcore password when this thread was posted? ... Important Login/Password changes

Do that now and you should be OK to raise a ticket normally.

[Dayron]

Hear me and hear me well! GET ANOTHER VPS SERVICE. MAJOR system failure occurs here at least once a year. The fact RAIDs failed and it took over 24 hours to restore tem is a red flag painted red with the blood of mentally retarded monkies which Jag seems to have given access to their data center.

I just checked my server after they said te restore was complete and I'm missing TEN days worth of data. I have a VERY active site hoted on my VPS and it collects data dailywhich is how one of my clients makes their money.

I am a sys admin myself. Trust me. The IT industry has a name for people like this who don't have a well implemented, well tested, disaster recovery plan. The term is "idiot". Also they have a phrase for when "idiot" meets "business" which is "bankrupt".

Seriously... no matter what they offer you as far as free service... take the free service and use that time to migrate to another VPS.

I can't say enough how stupid all this is.

Suddenly, there are a lot problems occurred with my VPS:

- I cannot receive emails
- I cannot log in FTP...

The worst thing is I cannot log in Nixcore to get support. It's weird! I don't know what happened.

Since they don't have a phone support, what should I do now?

[EuroNut]

Hear me and hear me well! GET ANOTHER VPS SERVICE.

Forgive me for wondering, but as someone who's only posted THREE messages in these forums, all today, and all relating to system issues - Do you actually work for another VPS company and are just here to thread-hop and hijack some customers?

MAJOR system failure occurs here at least once a year.

Major system failures can occur anywhere, anytime. The more servers a supplier has, the more chance that a failure will occur, and, by the same token, the more customers there are around, some of whom will complain in public. It's just a numbers game.

The fact RAIDs failed and it took over 24 hours to restore

Now you're a raid recovery "expert"?

I just checked my server after they said te restore was complete and I'm missing TEN days worth of data.

Raids can go off over a period of days. When they finally fail, recovering from the freshest backup might be pointless - You're just copying the file-system errors back onto the newly rebuilt array. So you have to wind back till you get to a clean copy that you can use. That's why people take and save multiple backups.

I have a VERY active site hoted on my VPS and it collects data dailywhich is how one of my clients makes their money.

I am a sys admin myself. Trust me.

I would rather not, if you don't mind, unless you can reassure me that, as someone who is hosting and taking money off commercial customers, you are responsible and concerned enough to have your own rotating daily backup routine in place, and have simply overwritten your 10-day data loss with your freshest backup from the night before the raid failed?

The IT industry has a name for people like this who don't have a well implemented, well tested, disaster recovery plan. The term is "idiot". Also they have a phrase for when "idiot" meets "business" which is "bankrupt".

If you cannot confirm what I just asked you, then you're the "pot calling the kettle black" me'thinks.

I can't say enough how stupid all this is.

It's only stupid (your word) or unfortunate (my choice) for those people who rely entirely on someone else to do backups for them without having their own routine in place, who don't have any understanding of the complexity of recovering a failed raid array without over-writing the striping and parity, who don't appreciate that's it's NOT a 5 minute job ....... need I go on?

[Connie]

Forgive me for wondering, but as someone who's only posted THREE messages in these forums, all today, and all relating to system issues - Do you actually work for another VPS company and are just here to thread-hop and hijack some customers?

I have to wonder the same thing.

Always make your own backups in addition to what Jag makes.

[Rob]

Dayron,

You say that your a system administrator and yet you don't seem to understand the knowledge of backups. If you had done this then you would not have lost your 10 days of data.

Mr5
Things like this will happen at some stage or another regardless of where you are. If you have a control panel with your vps try rebooting the services - 9 times out of 10 that solves the problem.

[Dayron]

>Forgive me for wondering, but as someone who's only posted THREE messages in these >forums, all today, and all relating to system issues - Do you actually work for another VPS >company and are just here to thread-hop and hijack some customers?

Today was the day I found out I lost 10 days worth of data and you better believe that warranted me creating a forum account and posting it all over the place telling people who have had continuous issues with Jag that it only gets worse. I believe if I were attempting to hijack customers I'd provide links to another provider. You won't see that happen. So for your incorrect assumption you are forgiven.

>Major system failures can occur anywhere, anytime. The more servers a supplier has, the >more chance that a failure will occur, and, by the same token, the more customers there >are around, some of whom will complain in public. It's just a numbers game.

I'm well aware of the numbers. And to my perspective the bigger the numbers the less roomeir is for this kind of failure. Because the numbers inthis game = $.


>Now you're a raid recovery "expert"?

Yes I am which is why I question their "fault tolerant" infastrucrue and how multiple "physical" nodes can all experience RAID issues the same time as well as te extended recovery times.



> Raids can go off over a period of days. When they finally fail, recovering from the freshest >backup might be pointless - You're just copying the file-system errors back onto the newly >rebuilt array. So you have to wind back till you get to a clean copy that you can use. That's >why people take and save multiple backups.

Thanks for the "redunant" <pun intended> RAID lesson. I am well aware of how an entire RAID set can fail. However, it's beyond me there are no clustered and\or failover servers. Maybe Jag will finally implement a backup to a high capacity NAS device then run their incremental backups from the NAS. Then the next time their is a major RAID failure which disables many "physical" nodes, they would have the day prior's backup restored in a few hours. In this case Jag claimed in it was a hardware failure, not a file system failure. So a full nighly backup t NAS then incremental from there would have worked nicely.



>I would rather not, if you don't mind, unless you can reassure me that, as someone who is >hosting and taking money off commercial customers, you are responsible and concerned >enough to have your own rotating daily backup routine in place, and have simply overwritten >your 10-day data loss with your freshest backup from the night before the raid failed?

I'm not sure accusing me of being a web hosting provider is the best way for a JaguarPC apologist to explain away the poor service provided lately. It seems you failed to notice the lack of promotional links if I were another web host. I suppose thats the only defense that can be mounted against such an offensive lack of planning on Jaguar PC's part. I pay Jaguar to perform and maintain the backup rotations they claim to. If I'm going to manage my own then I'd simply have fiber run to my house and host it there. If I pay someone to change te oil in my car, I don't expect to go hoe ad ake sure it was changed and then change it myself just in case.

> If you cannot confirm what I just asked you, then you're the "pot calling the kettle black" me'thinks.

Me'thinks it does't matter what color the kettle is because the kettle failed and the replacement kettle we's'alls payses'fors' has a huge hole in it the shape of moneyses.


> It's only stupid (your word) or unfortunate (my choice) for those people who rely entirely on someone else to do backups for them without having their own routine in place, who don't have any understanding of the complexity of recovering a failed raid array without over-writing the striping and parity, who don't appreciate that's it's NOT a 5 minute job ....... need I go on?

Its stupid because major system outages (I'm not talking about litte down times here and there) seem to occur once or twice a year. But please go on. Tell me te story again about how complex it is. I know that when planned for recovery can take place in less than 24 hours on even the largest enterprise systems without any data loss at all. In this case losing data up to the previous night's backup (even 2 days ago) woud be fine. But really... tell me the story about complexity again. If you tell it enough the scary parts start to sound like comical excuses. That is sure to make everyone feel better about Jag's "unfortunate" disaster recovery plan.

Oh by the way... if anyon out there is interested in a web host that will provide a lot of great service, but when they dont they lose a lot of your data... check these guys out. They are thebest what what they've done. http://www.jaguarpc.com/

[jason]

I pay Jaguar to perform and maintain the backup rotations they claim to. If I'm going to manage my own then I'd simply have fiber run to my house and host it there. If I pay someone to change te oil in my car, I don't expect to go hoe ad ake sure it was changed and then change it myself just in case.

You pay JPC for space on a server in a secure, climate contolled data center and for a connection to the Internet. You are responsible for whatever data you put on that server. Perhaps you missed this when you simply chicked the box that said "I've read and understand the terms of service" instead of actually reading them:

Back-ups :
We perform daily backups on all of our servers to ensure critical files are never lost. Our server software does create daily backups for users sites that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.

--Jason

[EuroNut]

Oh dear, it looks like I've touched a nerve <sigh>. OK .....

>Forgive me for wondering, but as someone who's only posted THREE messages in these >forums, all today, and all relating to system issues - Do you actually work for another VPS >company and are just here to thread-hop and hijack some customers?

Today was the day I found out I lost 10 days worth of data

And that, Dayron, is the crux of your whole issue. isn't it. Looking around these threads, there are countless posts from people who've been caught with their pants down. You can surround your embarrassment with 1000s of words, but it boils down to you not having any backups of your own, and working on the false assumptions that either it might never happen to you and/or if it does, someone else will save the day for you.

You've already had pointed out to you the exact terms of JaguarPC's backup strategy. I won't rub salt in your wounds.

I do, however, find it offensive, and very immature, that your only recourse is to thread-hop around Jag's forum calling them names and insulting their staff, who are doing exactly as their web site advertises.

So for your incorrect assumption you are forgiven.

I made no assumptions, and I seek no forgiveness for wondering about something, and asking you up front.

I'll not bother rising to the rest of your tirade - The point is made and I have no wish to prolong the agony.