ExarKun Down For Hours

**sapph** · 11-25-2007, 02:32 PM

Just wondering if we are going to see some restitution. I checked the SLA, and it only provides for refunds in the case of NOC or Network outages, but 14 hours is kinda ridiculous.

**Rebel007** · 11-25-2007, 02:55 PM

Unfortunately many of us have been down fo a lot more than 14 hours and we are all wondering the same, Draco was down 70 hours last week Yes 70 and its been down for 40 something hours this weekend as well.

**jason** · 11-25-2007, 09:35 PM

Though the policies only officially provide for network downtime, Jag has been known to offer compensation in cases of extreme hardware failure. Just open a ticket and ask--the worst they can say is "no."

--Jason

**geosys** · 11-25-2007, 11:20 PM

no amount of compensation can return your customer to you. the middle level hosts like small enterprises who heavily depend on shared vps will be the worst hit. they are hit from jag and customers. exarkun is down from yesterday and it is about 24 hours now. the back-up stalled between 80 and 83% for 5 hours. great job indeed. but strangely only a couple of voices so far. each vps should at least have 30 people. that means people use these cheap vpss for back-up service, which is not affected by even 72 hours downtime. a lesson to be learned.

**R45** · 11-25-2007, 11:27 PM

Originally Posted by geosys

but strangely only a couple of voices so far. each vps should at least have 30 people. that means people use these cheap vpss for back-up service, which is not affected by even 72 hours downtime. a lesson to be learned.

Can't really form that opinion from the response on these forums. A LOT of people simply don't use the Forums. You commonly see people who've been hosting here for years make a first post, simply because they use the ticket system to interact with JPC.

**thecoalman** · 11-25-2007, 11:37 PM

Originally Posted by geosys

the back-up stalled between 80 and 83% for 5 hours. great job indeed..

This appears to be normal, if you check the other threads you'll see the same thing happened to them. There was another thread discussing this, I believe there was response from tech support that replied. The gist of it was the % is based on tasks but each task does not take the same amount of time. You might have X amount of tasks that go quiclky so the % will increase rapidly but then hit one that takes longer than the first five so it will come to crawl.

**EuroNut** · 11-26-2007, 08:53 AM

The last 20% of a VPS node restore is where the actual data for the VPSs is put back - About 200 gigs of the stuff. It grinds along a bit slower to the low 90%s and then theres a speedup again for the last few %. So when you see it taking 3 hours to get through 1%, don't assume that that means it will take 300 hours to do the whole job.

Personally, I think Jag should put a webcam in front of the node's screen so we can all watch the percents drift by

**thecoalman** · 11-26-2007, 09:06 AM

Originally Posted by EuroNut

Personally, I think Jag should put a webcam in front of the node's screen so we can all watch the percents drift by

LOL... There's the default page instead of 404.

**Daniel_DBS** · 11-26-2007, 09:07 AM

Originally Posted by EuroNut

Personally, I think Jag should put a webcam in front of the node's screen so we can all watch the percents drift by

Hahaha... and I bet for some reason 75% of us would sit there and watch it for more than 10 minutes

**Daniel_DBS** · 11-26-2007, 09:07 AM

Originally Posted by thecoalman

LOL... There's the default page instead of 404.

Hahaha

**EuroNut** · 11-26-2007, 01:00 PM

Originally Posted by dbstephens

Hahaha... and I bet for some reason 75% of us would sit there and watch it for more than 10 minutes

Hey! someone get ahold of JPC-Greg quick!! www.JagCam.net isn't registered to anyone. Just think of the extra marketing he could do with that!

**thisisit3** · 11-26-2007, 03:38 PM

jagcam.net?

oh my god... i see it coming... LIVE! hot chicks and fast percent counters! Watch your VPS node getting rebuild by a Natasha and Victoria in their bikinis !!! Hottest FSCK in the hosting world!

**Daniel_DBS** · 11-26-2007, 03:41 PM

Originally Posted by thisisit3

jagcam.net?

oh my god... i see it coming... LIVE! hot chicks and fast percent counters! Watch your VPS node getting rebuild by a Natasha and Victoria in their bikinis !!! Hottest FSCK in the hosting world!