IMAP and cPanel

[matzah]

Anyone an expert on IMAP with cPanel?

I have a customer who is having issues saving drafts while connecting into the server with IMAP for his email use.

I also can not get the drafts to save correctly, but I am wondering if this is FAD (functioning as designed) or there is a server and/or a client setting that is wrong?

I am using Thunderbird on a PC with "auto save draft" set to 2 minutes. I also have the "drafts" folder set to work off line and auto-sync.

If you have success with this, what are your setting? What email client are you using?

Thanks

[Vin DSL]

What do you mean by "can not get the drafts to save correctly"?

[matzah]

They will save locally to the machine mail is being run on, but not to the drafts folder via IMAP

[homoludens]

They will save locally to the machine mail is being run on, but not to the drafts folder via IMAP

This might sound like an odd question, but what is your evidence that drafts are not being saved to the server? Different mail clients name drafts folders differently. So if you're looking for drafts created by mail.app with thunderbird, you may not see them. Have you tried subscribing to all available folders?

[matzah]

The client has his MacMail set to auto save every 2 minutes, and nothing is populating the drafts folder on the server.

With cPanel, when a mail account is created, you get in inbox, sent and drafts folders, all by default. When you create an account on the client side, the mail application auto defaults to these 3 folders.

On Mozilla Thunderbird, all 3 folders work automatically. On MacMail the drafts does not, the other 2 do.

[homoludens]

The client has his MacMail set to auto save every 2 minutes, and nothing is populating the drafts folder on the server.

With cPanel, when a mail account is created, you get in inbox, sent and drafts folders, all by default. When you create an account on the client side, the mail application auto defaults to these 3 folders.

On Mozilla Thunderbird, all 3 folders work automatically. On MacMail the drafts does not, the other 2 do.

I can assure you, they don't all use the same folders. I'm looking at an account right now with ".Trash", ".Deleted Messages" and ".Deleted Items" on the filesystem, all of which were created by various mail applications.

It does appear, however, that mail.app and thunderbird both use the ".Drafts" folder.

Is mail.app subscribed to the drafts folder?

[homoludens]

Is IMAP path prefix (buried in preferences somewhere) set to "INBOX" (without the quotes) for that account?

[matzah]

The resolution:
the "IMAP Path Prefix" setting in Apple's Mail.app was not set

Customer happy, issue resolved