Have to vent

**cubs** · 03-10-2008 04:56 PM

Tech support sucks.I cant even express the problems i have with them and they always say its been coprrected or its on your end. bull balls ****. i'm on a semidedicated been with jaguar for 4 urs the staff is great the teck support sucks.Let me just give you that want to listen my venting.when i'm on any other site on the internet it loads fast on my computer when i try and go on my site i own it loads slow or cant get on for 30 seconds sometimes 15 sec 1 minute what ever.sometimes its fine. but last week sucked. today right now slow wont load it takes a while. but any other site i go on loads fast.last year this never happen. ok i'm done time to wait to see what tech supprt says now

**thelucky4** · 03-10-2008 05:06 PM

Has your site ever performed as fast as others?
Do you rely heavily on mysql or any database? - If so have your databases changed recently? Have you indexed your tables & created good primary/foreign key relationships and/or optimized/repaired your tables?
Does your site rely on heavy parsing of large files?
Do you use website caching for php/dynamic files?

When you say my site and other sites - there could be a lot of factors that separate "speed" vs. other sites.

Could you be more specific?
Thanks

**Robertjp** · 03-10-2008 05:17 PM

You have a vps with us , I have replied your ticket , please follow up with that.

**Ron** · 03-10-2008 05:18 PM

Ask to have your ticket escalated to level 2 support, but pleas egive them the info they will need to find your problem.

Get a copy of WinMTR and set it to 5 seconds in between requests and run it for about 100 seconds.

See where the slowdown is, if it is inside JPC, or your sever, or on the network path .

Give them the results of typing "uptime" on the server.

That's a good start. Good luck.

PS I was having a similar problem for a few days where everything was slow, but the machine was fine. After providing them with the evidence a couple of times they tracked down a client who was slamming the internal network. So it wasn't even necessarily someone on my own machine. Finding slowdowns can be difficult, give them the data they need.

**cubs** · 03-10-2008 06:38 PM

this was the respopnce i got and for asforlucky yes my site responds as fast as othrs sometimes faster when its working properly.my database hasnt changed and yes i do optimized/repaired your tables. as for these 2, Does your site rely on heavy parsing of large files?
Do you use website caching for php/dynamic files?

i have no idea. was told the tech support is located in india.

thanks cubs.

have checked your vps and the node on which your vps is hosted. I can see that there is high load currently on this node and looking at the load history of this node I can see there are some load spikes on this node causing problems from time to time. This node is currently marked for monitoring to resolve this issue , but it may take some time and for quicker resolution I can get the techs to move your vps to a lightly loaded and more stable node to provide you better service. Please advise. In the mean while also getting this node checked for current load issue.

**Vin DSL** · 03-10-2008 06:47 PM

Originally Posted by Tech Support

I have checked your vps and the node on which your vps is hosted. I can see that there is high load currently on this node and looking at the load history of this node I can see there are some load spikes on this node causing problems from time to time. This node is currently marked for monitoring to resolve this issue , but it may take some time and for quicker resolution I can get the techs to move your vps to a lightly loaded and more stable node to provide you better service. Please advise. In the mean while also getting this node checked for current load issue.

Um...

And, this is "bad" technical support

How?

**cubs** · 03-11-2008 12:21 AM

Because Nothing Ever Gets Fixed And Support Says It Will All The Time And It Continues To Happen Over And Over. Thats All I Have Done This Last Year Was Keep Upgrading. Maybe This Time If They Move Me To A Different Node It Will Work

**cubs** · 03-11-2008 12:24 AM

Double Post

**JPC-Masood** · 03-11-2008 08:36 AM

Moved to appropriate forum.

**cubs** · 03-11-2008 10:58 AM

It Seems Better Right Now After The Migration Was Done 10 Minutes Ago.i'll Keep Everyone Posted.

**Robertjp** · 03-11-2008 11:13 AM

You were never told that the transfer will take few minutes , techs were saying this about the possible downtime in the transfer. 20 Gb data can not be transfered in few minutes of course.
Update was not given earlier as the transfer was progressing and it takes many hours for transferring a vps of this size from one node to an other.

**cubs** · 03-11-2008 11:25 AM

your right robert i apologize they didnt specify how long it would take.to the tech staff please understand how frustrating this Is been you can see all the support tickets i have about this issue.

**Robertjp** · 03-11-2008 12:24 PM

Yes I can understand your concern , and we will make sure that once the migration is complete you do not face such problems any more.

**cubs** · 03-11-2008 01:31 PM

As Of Right Now Its Running Great And Super Fast.

**cubs** · 03-11-2008 03:28 PM

New Node Is Complete And Wow What A Difference Now. Thanks Guys

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