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This is a discussion on Problems with dedicated server in the VPS & Dedicated forum
I’m very upset is the second time in the last month that the server have problem (the sites are down, the database don’t work) and ...

  1. #1
    JPC Member
    Join Date
    Nov 2007
    Posts
    3

    Thumbs down Problems with dedicated server

    I’m very upset is the second time in the last month that the server have problem (the sites are down, the database don’t work) and the tickets have more than 3 hours and I don‘t have response...

    Is urgent that Jaguar offer a better service and have mirror system or a contingency solution a good price.

    I consult over and over solution and don‘t bring me a good solution.

    Each time the server is down my customers and me lost money and time

    Do Someone have a solution to contingencies?

  2. #2
    Loyal Client Pawel Kowalski's Avatar
    Join Date
    Sep 2001
    Location
    Albuquerque NM
    Posts
    1,403
    What exact problems are you having with your server?

  3. #3
    JPC Member
    Join Date
    Nov 2007
    Posts
    3
    The database don‘t work and problems with e-mails and cpanel.

  4. #4
    Loyal Client the_ancient's Avatar
    Join Date
    Feb 2004
    Posts
    3,265
    Quote Originally Posted by LUIS CHACON View Post
    I’m very upset is the second time in the last month that the server have problem (the sites are down, the database don’t work) and the tickets have more than 3 hours and I don‘t have response...

    Is urgent that Jaguar offer a better service and have mirror system or a contingency solution a good price.

    I consult over and over solution and don‘t bring me a good solution.

    Each time the server is down my customers and me lost money and time

    Do Someone have a solution to contingencies?
    Are you Leased or Colo?
    Do you pay for Managed Care? if so Whal level

    With a dedicated Box YOU are responsible for managing and maintaining the server not JPC. you can pay more for Some level of Managed care but it is still your server

    as far as Fail overs , there are many many ways to do with, ALL of them will require you to buy a SECOND dedicated box, if your unwilling to pay that expense then you will have no relaible failover solution
    -------------------------
    the_ancient
    MP Technology Group

  5. #5
    JPC Dream Team
    Join Date
    Apr 2008
    Posts
    708
    Hi LUIS,

    Please pm me your ticket # and I will check into the issues you are facing with your server and the reasons for that.
    Rizwan - Technical Support Manager
    JaguarPC

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