Current Dedicated Customers

[HL-James]

Hello,

I have been looking around for a while at a company to move my current servers to and may decide to go with Jaguar PC. What is your current experience with them?

How is support for dedicated server customers?

How is the network uptime?

I have 4 servers now I will be looking to move to get them all situated with one company, but would like to see what you guys think of it here first.

Thanks for the input!


James

[jason]

Well...we wouldn't be here if the service wasn't good. I can't speak for dedicatyed or co-lo services (I can't tell which you'd be using based on your post), but I've been using shared servers here since 2001 and VPS for about a year and I have no complaints.

I have a sys admin background, so I don't have a need to contact support too often, but when I do things are usually handled quickly and professionally. The only time that its taken more than an hour or so to have a ticket resolved was when I stumped support with a VPS issue and they had to get in touch with Interworx to figure it out.

Netwoprk uptime is very good too. There have only been two issues that I recall in all the time that I've been hosting with Jag and both were related to power loss at the data center that were out of JPC's control. (JPC rents cage space in a data center in Atlanta for their servers.) IIRC, the first was due to a redundancy issue in the power supply from the data center--JPC needed to switch circuits but the backup circuit didn't come up like it should have. As a result, JPC went after the DC to make sure the problem was fixed and took additional steps of their own to prevent similar issues in the future as well. The second was due to a severe lightning strike very close to the data center. In that case the circuit breaker did what it was supposed to do and cut power to the whole DC--it was one of those one-in-a-million situations that, had the breaker not done its job, could have fried millions of dollars of equipment. Instead it resulted in a few hours of downtime but no data or equipment loss.

Soooo....come on in, the water's fine! I'm sure you'll find that moving here is a great decision.

--Jason

[HL-James]

How is the support for Virtuozzo products on dedicated servers? I did notice the prices were a bit higher compared to other places.

[HL-James]

First response i've received from Sales has left me thinking about if this is the company to go with. Request a quote and they provide me with everything cut and pasted from the website, and nothing about the server I was inquiring about in the first place.

[HL-James]

And so ends my saga, provided my current setup and price I pay with Softlayer and was seeing what they can do...and all I get is a link to there dedicated servers page.

Pre-sales is a good way to rate a company, but this has left a sour taste in my mouth.

[the_ancient]

Pre-sales is a good way to rate a company, but this has left a sour taste in my mouth.

No it is not....


I can name countless hosting companies (hell any industry) where they are VERY attentive and helpful while they are tring to GET your money, once they have it they could care less about you....

Pre_sales is a TERRIBLE way to rate a company.....


JPC's focus is on SUPPORT and their EXISTING customers..., if you did not like your Response, Email Tracie (customer support manager) directly, Try Masood, CTO, and if all else fails Hit Greg up, (CEO/Owner)

[HL-James]

I shouldn't have to email 3 different people to get a simple server configuration price. I have been in the business for over 7 years and know that much by now.

I somewhat agree with what you stated regarding the pre-sales, but if it is going to be like this in the beginning before you even signup, then what is going to entice the customer to want to signup? I have been looking over JaguarPC and reading reviews for a week or so now and was almost set on choosing them until this.

[the_ancient]

I shouldn't have to email 3 different people to get a simple server configuration price. I have been in the business for over 7 years and know that much by now.

And I have been "in the business" for over 15 years.... Do you want to whip out the Measuring Tape Next?

[HL-James]

And I have been "in the business" for over 15 years.... Do you want to whip out the Measuring Tape Next?

I am not looking to get into an argument with you, please refrain from this thread. Hopefully a staff member will look it over and get back to me.

[the_ancient]

I am not looking to get into an argument with you, please refrain from this thread. Hopefully a staff member will look it over and get back to me.

LOL, you are new around here....

Because I am in a Good Mood Day, I will give you this one,

Have a Great Day,

[Ron]

Heh.... sorry you ran into T_A....

Sales is constantly undergoing improvement, but never seems to get there.
Support on the other hand is typically outstanding.

I've been here since 2001 I believe, starting with a regular shared account and now a reseller account (and soon another!)

Good luck.

You can check out the speed of my reseller account (same network, in all likelihood) by clicking on my uptime icon.

[Connie]

As another long time customer I don't think you can go wrong with Jag. I can only talk about my experience on shared servers, but I would think the support level for dedicated would be as good. I guess that would depend some what on what level of support service you sign up for.

The forums or basically customers helping customers. Sometimes the right staff member will see a thread and respond. Sometimes they don't.

I don't think you need to contact 3 people to get some satisfactory responses from sales. You may need to contact the right person, and in this case it would be Tracie. She is the head of the sales department.

[HL-James]

Anyone happen to have her email?

[Emac]

Anyone happen to have her email?

Check the sig (below) in the first post here:

Faq's

__________________

Masood N. | Chief Technical Officer
JaguarPC.com


Helpful Links
Knowledge Base | Network Status | Current Specials

Need a Manager?
(pm) | (email) Tracie, Customer Service Manager
(pm) | (email) Rizwan , Technical Support Manager

[HL-James]

Awesome, thanks!