Vps Down 20 hours

**cad** · 07-09-2008, 04:30 PM

Hi, i have one vps on peregrin and it continues down after 20 hours i notice the problem and 14 hours after you post the emergency post.

I write in my ticket but nobody is answering or explaning what's going on?

please someone at jag...???? any news???

**JPC-Rizwan** · 07-09-2008, 06:00 PM

We are sorry for the continued problem. The node became stable for some time , but after that the problem is again continuing.
We are going to transfer/restore VPSs from this node to other nodes.

**cad** · 07-09-2008, 07:18 PM

ok, thank you for the only explanation i had in hours!

You should start to transfer accounts when the problem had 6 hours or less, 24 hours later you are starting to transfer the VPSs....!

This is not the way to treat problems like this!

**the_ancient** · 07-09-2008, 08:01 PM

Emergency Maintenance - peregrin.nocdirect.com

**JPC-Masood** · 07-09-2008, 08:01 PM

Things are not done haphazardly. It was thoroughly investigated before such a drastic action is taken to transfer the accounts. It is not like clicking a button to transfer accounts. It needs to be well planned and executed.

**cad** · 07-09-2008, 08:28 PM

Hi Masood and thanks for your answer. I know you have to check the problems first but
24 hour investigation ???

Check the ticket 12713519, thats the time the VPS have been down
24 hours. That's very very high.

All i need now is access to the Backup of my VPS please.
I will restore the accounts by myself.

Can you help me getting access to the backup of the VPS?

**JPC-Masood** · 07-09-2008, 08:33 PM

It was not down for 24 hours. Les who was investigating the issue earlier in the morning had this server up for 3 hours without any issues.

All vps are being moved to other servers. You will have your vps back online as well as soon as possible. Unfortunately you cannot access our internal backups.

**cad** · 07-09-2008, 08:49 PM

Yes, i saw a previous post of Les but i'm being totally honest.

If the server was online 3 hours ago, my VPS not, i had a constant ping from my laptop. If you want to check it:

ping 69.73.186.12 -t

**ishmot** · 07-09-2008, 10:51 PM

I am not getting a response to my support request. having trouble with my vps. How do I find out what server my vps is on? and why am I not getting any response to my support ticket? An update would be nice. thanks,
Jared

**JPC-Jawad** · 07-09-2008, 11:27 PM

Your ticket is in the support queue and is being worked on along with the other tickets. The reason for the ping is, the server goes up and down intermittently and you may be able to ping the IPs, However, the migration process has started and will take some time to finish. You will be updated in the ticket with all the latest progress. Your patience is greatly appreciated.

**cad** · 07-10-2008, 06:33 AM

35 hours of downtime... please any good soul give me access to my backup, thats all im requesting...

**the_ancient** · 07-10-2008, 07:27 AM

Originally Posted by cad

35 hours of downtime... please any good soul give me access to my backup, thats all im requesting...

why dont you have access to your backup? what you stored a backup on the server you backed up? that was kinda dumb?

**cad** · 07-10-2008, 07:41 AM

of course not man,

i'm requesting the DAILY BACKUP JaguarPC does for every server.

**the_ancient** · 07-10-2008, 09:31 AM

Originally Posted by cad

of course not man,

i'm requesting the DAILY BACKUP JaguarPC does for every server.

These are NOT for your use, these are for JPC Internal Use, this has been covered here coutless times...

YOU ARE RESPONSIBLE FOR YOUR OWN DATA!!!!!

PERIOD!!!

**cad** · 07-10-2008, 02:01 PM

1 - "NO SEA TAN SAPO TAN LAMBON" This is not your business.

2 - I had a 39 hours and 20 minutes downtime i have all the right to be upset and to request a Backup or a Refund

PERIOD.

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Vps Down 20 hours

my vps not functioning properly either.

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