VPS DOWN, Support NO HELP!

[mitx]

Who do I need to talk with at support to be taken seriously!?

My vps goes down constantly. Sometimes 3 times a day the apache seems to be frozen and nobody can connect with browser. Sometimes once a day. I can't sit there all day refreshing the browser. The only thing that I can do to fix it is reset apache. I opened a ticket to support and they said its working fine and to contact them when its down so they can check whats causing it. Well its down again and I have waited 45 minutes with NO REPLY from support and nobody can connect to the site. I had to restart the apache. Now by the time support reads my ticket the site will be working fine again. And they will say they dont see anything wrong. This is rediculous!! Is there a direct line to a senior staff member that can look into this and fix it once and for all?

[thisisit3]

Its because you are talking to the lowest level of support, the pakistani guy from who knows where and the only thing he knows is to tell you that you have exceeded your hosting plan and that you should upgrade.

Ask for your ticket to be raised to higher level of support or talk to one of the higher level support guys in this forum, like JPC-Masood.

It sounds like your apache is hitting some limit and dies. Still, most control panels are able to reload apache if it dies. Which control panel are you using?

[mitx]

im using plesk. when I reset apache its fine. it might hit a limit and lock up like you said. I wish support could confirm this so I can change settings or fix it.

[thisisit3]

Simple, just SSH into your VPS and run:

# cat /proc/user_beancounters
Version: 2.5           
       uid  resource   
       112: kmemsize   
            lockedpages
            privvmpages
            shmpages   
... blah ... blah ...

look at the "failcnt" column, if you are hitting a limit then the count will be over zero (remember that counters are reset when a VPS is rebooted).

[JPC-Rizwan]

Hi mitx,

Please pm me your ticket # and I will get it checked.

[mitx]

the only thing above 0 is

oomguarpages 11

[thisisit3]

that means that you've exceeded your memory usage 11 times

oomguarpages is a limit that takes effect when the hardware node is out of memory (VPS's compete for memory) and if you are over that barrier, then processes will be killed.

how much memory do you have on your VPS?

try running the memory script found in my signature and post the output.

[mitx]

ok ill do that tonight. So far Andrew in support was very helpful. He said I had 1100 httpd connections from different ip's and it was causing apache to fail. its the high http traffic. I doubt ram will help or will it?

[thisisit3]

well, it depends on how the site is coded.

its possible, with special caching methods to support the same amount of http traffic with virtually no RAM or CPU requirements.

[ibookdb]

Who do I need to talk with at support to be taken seriously!?

My vps goes down constantly. Sometimes 3 times a day the apache seems to be frozen and nobody can connect with browser. Sometimes once a day. I can't sit there all day refreshing the browser. The only thing that I can do to fix it is reset apache. I opened a ticket to support and they said its working fine and to contact them when its down so they can check whats causing it. Well its down again and I have waited 45 minutes with NO REPLY from support and nobody can connect to the site. I had to restart the apache. Now by the time support reads my ticket the site will be working fine again. And they will say they dont see anything wrong. This is rediculous!! Is there a direct line to a senior staff member that can look into this and fix it once and for all?

You might want to run this on your vps

find / -user apache

and see if there are hundreds of files that you did not put on your vps. This was happenening to me that was causing apache to hang.

also run yum update to update your apache and php to the latest versions.

If you do have files that you did not put on your VPS, you might want to read my other thread on hacked VPS:

Hacked VPS Experience

[ibookdb]

Three hours and still down!!

[JPC-Zishan]

Three hours and still down!!

I have updated your other thread.