MySQL websites down

[atechstl]

Last night after doing some work on a client website, simply ftping files to his home directory, I noticed that his website wouldn't work anymore. I kept getting a 403 error. It appears that all my websites running mySQL were getting this error.

So I natuarlly placed a ticket in with support cause I couldn't find anything wrong. I put in a ticket about 9:30 CST last night and got a reply around 1:30 am from support asking if I had made any system changes to Appache. I was sleeping at that time, so I responded back that morning. They have still yet to fix this.

Has anybody else had this issue. I would like to get it fixed as soon as possible.

My ticket number is: 12725572

Here is the link as an example for the error I am getting while visiting all my websites with MySQL: http://www.atechstl.com/index.php

[jason]

A 403 error is an HTTP error that has nothing to do with MySQL. Basically a 403 is the server saying "I can see this file, but I'm not allowed to open it." This usually happens because of a permissions problem. It can also happen if you are running suPHP (assuming PHP scripts) and your php files don't have proper permissions or are owned by a user other than the one set to run scripts for that site.

Since you said you said you were uploading files last night I would check there first. Did you upload those files via your client's login or did you use root (or some other account with appropriate permissions) to do it? If you didn't use the client's usersname then the files are likely owned by the wrong user and need to chowned. If that's not the issue make sure that your php files have minimal permissions (chmod 644) and that directories are not chmodded to 777 (755 should be fine for the whole site).

Good luck.

--Jason

[atechstl]

I uploaded the files using clients login. All permissions appear to be ok. They didn't change. Plus I was only working on 1 website. We have quite a few sites that use MySQL and all of them are down. All html sites work fine. Support is stumped they just submitted a ticket to Cpanel.

[atechstl]

This is scary, I got it fixed but this is the reply support gave me.

<Files *.php>
Order Deny,Allow
Deny from all
</Files>

This is preventing all php files to load. I see that you have other php files at that path too that seems you mistakenly placed the contents there. I have renamed .htaccess to .htaccess.problematic and the sites are loading fine now.

Let us know if you need further assistance.
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I didn't put that .htaccess file there.