What is up with Support?

[atechstl]

I noticed that my VPS was running slow. Memory and CPU usage is in the red. It didn't appear to be my account, so I submitted a ticket.

1st response:
Hello,

I checked over the node that your vps is located on and there was several processes connected for 2 or more hours. I've killed those processes and restarted your vps. Please let us know if you have any other issues with this. Thank you for choosing JaguarPC and have a great day.

I replied back: Try again, still the same issue. This doesn't appear to by my account.

2nd Response:
Hello,
I've double checked over the node and your vps, everything is running accordingly. I ran a speed test on your website and your website loads in 0.003 seconds http://www.iwebtool.com/speed_test?domain=atechstl.com/. Please let us know if you have any other issues with this. Thank you for choosing JaguarPC and have a great day.

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This support lady just isn't getting the issue.

[JPC-Rizwan]

Hi atechstl,

Please pm me your ticket #. Also have you tried top or any other utility to see what is taking high memory and cpu on your vps ?

[JPC-Rizwan]

It appear that Zishan has already taken care of your ticket and listed you the processes taking high resources on your vps.

[atechstl]

Yes Zishan has done a wonderful Job. Thank you!