Support's response time getting worse

[esonline]

It used to be that support would respond to my service tickets within 5 - 10 minutes of them being opened.

About two weeks back, it took support more than 3 hours to respond to my ticket. I had flagged the ticket as 'normal' priority as I had always been doing.

This morning, my websites went down and, with the poor response time experienced previously, I thought I should flag this new service ticket as 'emergency' priority, which I did some 30 minutes ago. I am still waiting for a response.

Been with Jaguarpc for some years now. Still hanging on though but must let out some steam here.

[JPC-Bilal]

We have done some Service down tickets in last half an hour. Not sure if your ticket was among those. Please paste your ticket number here or PM me. I will check that one immediately.

[esonline]

Hi Bilal

Many thanks for your help in getting my websites (running on mysql) back online. I have closed the ticket. Sorry for the short outburst. Just that I was worried that support might take 3 hours to log a first response again. Apologies.

[JPC-Bilal]

Hi esonline,

You are always welcome :c) We are glad that the issue has been resolved.

[Frank Broughton]

Have not noticed that - my server was down recently and I started a ticket. It was answered in minutes and solved in a half hour.